Supervisor - Casino Games Part Time

Bally's Chicago•Atlantic City, NJ

11d•$28•Onsite

About The Position

This role is for a part-time Supervisor in Casino Games. The primary focus is on ensuring proper procedures are followed by dealers, verifying transactions, and maintaining a high level of customer service. The supervisor will motivate staff, resolve disputes, and act as a positive role model, contributing to a positive and energetic atmosphere for guests. This position requires clear communication of company expectations, policies, and procedures, as well as addressing employee performance and fostering a supportive work environment. The role also involves managing employee records and performance reviews.

Requirements

Must be able to verify all gaming table transactions in supervised area.
Must maintain awareness of activity on games in area of supervision.
Must be able to settle disputes that may arise.
Must be able to escalate issues when appropriate.
Must be able to verify issuance of credit after completion of all authorization procedures.
Must be able to motivate dealers to provide superior customer service.
Must be able to follow dealing procedures and keep proper game pace.
Must be directly responsible for customer service objectives.
Must inspire others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Must consistently demonstrate superior customer service skills and act as a positive role model for all employees.
Must convey positive energy and enthusiasm focusing on the guest interaction.
Must continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior.
Must communicate service breakdowns and team plans in buzz sessions.
Must facilitate opportunity-seeking meetings to consistently involve all team members in service improvements.
Must immediately address service breakdowns and follow up to ensure guest satisfaction.
Must keep team well informed of property promotions and events.
Must develop highly skilled, successful employees.
Must set realistic and measurable service standards.
Must hold employees accountable for meeting service standards.
Must clearly communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Must address employee performance issues.
Must coach for improvement.
Must provide ongoing feedback.
Must use EOS data to improve the workplace.
Must listen and respond to employees.
Must recognize and reward individual and team performance.
Must consistently follow company policies, procedures, and industry regulations.
Must maintain accurate and up-to-date employee records.
Must complete performance reviews timely.
Must take personal responsibility for creating an atmosphere of luck.

Nice To Haves

Subject to the rules and regulations of the NJDGE.

Responsibilities

Ensures proper procedure is used by all dealers under supervision.
Verifies all gaming table transactions in supervised area.
Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
Verifies issuance of credit after completion of all authorization procedures.
Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement, and provide ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.
Other duties as assigned.