Games Supervisor

HB Leisure Inc•Orlando, FL

1d•Onsite

About The Position

Supervises and coordinates activities and operations of the midway games, arcades, and remote-control amusement departments and staff.

Requirements

One to two years related experience or equivalent
Demonstrated proficiency in supervising and motivating subordinates
Commitment to excellence and high standards
Excellent written and oral communication skills
Excellent presentation skills
Basic competence in subordinates’ duties and tasks
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Excellent guest service skills
Good judgement with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Professional appearance and demeanor
Ability to effectively communication with people at all levels and from various backgrounds

Responsibilities

Supervises operation, providing high-quality guest service and maintaining merchandising and cleanliness standards
Ensures that staff is fully trained and has full knowledge of all job functions
Ensures operation is fully stocked and that merchandise and visual standards are met
Maintains a high level of guest service by ensuring that merchandising/recovery is completed and that register and guest service area is processing guests in a timely manner
Ensures complaints from guests are quickly resolved
Works with Games Manager to develop creative plans to increase operation sales
Trains, supervises, motivates, and develops staff
Assures staff conforms to organizational policies and procedures
Provides day-to-day guidance and oversight of subordinates
Assists with the unloading of trucks, sorting of merchandise, stocking games, and the reconciliation of all cash and inventory transactions
Carries out related duties in other operations throughout the United States to support the needs of the Company
Ensures that the site operates in full compliance with applicable laws, regulations, and company policies
Conducts self in a positive manner when dealing with park personnel, guests, and vendors
Keeps up to date on overall activities of the team, identifying problem areas, and taking corrective actions
Prepares all necessary reports and paperwork in an accurate and timely manner
Performs other related duties as assigned by management
Directly supervises up to 30 employees within the operation on any given day
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Responsibilities include training employees; planning, assigning, and directing work