Table Games Floor Supervisor - Table Games Operations

Hard Rock Hotel & Casino Ottawa

3d • Onsite

About The Position

Under the guidance of Table Games Pit Managers, the Floor Supervisor performs functions on an assigned shift, ensuring game operations within their pit adhere to established policies and procedures. This role is responsible for customer satisfaction while fostering a respectful environment for Team Members. The position involves supervising, coaching, and directing dealers, monitoring table games activities for compliance with casino and government regulations, and protecting the integrity of all table games. The Floor Supervisor also assists in administering disciplinary actions, tracks patron play, ensures professional care for guests and employees, and maintains the integrity of games and assets. Effective communication with related departments and superiors, providing advice and support to dealers, and applying positive communication and leadership skills are essential. The role also includes managing and directing dealer performance, recommending training and performance enhancements, and supervising employees to maintain company service standards. Additional duties include reviewing and maintaining pit activity records, ensuring compliance with policies and regulations, monitoring staffing levels and labor costs, optimizing pit utilization, managing pit operations, and creating daily reports on pit performance.

Requirements

• Strong communication skills.
• Strong mathematical abilities.

Nice To Haves

• A high school diploma and some college preferred.
• At least 1 year experience in a table games operations supervisory capacity or three plus years experience as a table games dealer; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance preferred to successfully.
• Experience in craps and/or roulette, preferred.

Responsibilities

• Supervise, coach, instruct and direct dealers in proper procedures of table games operations.
• Monitor table games activities for adherence to casino and government rules, regulations and procedures.
• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
• Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.
• Track and document play of patrons including monitoring wager amounts, length of play, purchase amounts and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Provide ongoing advice, support and direction to dealers.
• Apply positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manage and direct the performance of assigned dealers.
• Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
• Interact with department and Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Reviewing and maintaining the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
• Adhering to and ensuring compliance with all company policies, procedures and internal controls and gaming regulations.
• Monitoring and managing staffing levels and labor costs and optimizing utilization of assigned pit(s) including adjusting table minimums and maximum bet levels.
• Managing and overseeing the efficient operation of assigned pit functions and communications with related departments.
• Maintaining and ensuring adherence to all internal and external regulations, policies and procedures within assigned pit.
• Creating daily reports on individual pit performance.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED