Table Games Floor Supervisor - Table Games Operations
About The Position
Under the direction of the Pit Manager, the Table Games Floor Supervisor is responsible for providing superior service to both internal and external customers. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. This role creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. The supervisor directly supervises dealer responsibilities in accordance with company policies and procedures.
Requirements
- High School Diploma required.
- Three years table games experience required.
- Must be knowledgeable in all primary casino games and most secondary games.
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Calculate figures and create and manipulate spreadsheets to produce reports.
- Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Solve practical problems and deal with a variety of situations.
- Be flexible to work varying shifts and time schedules as needed.
Nice To Haves
- Two years in a Dual-Rated management level capacity or above is preferred.
- Prior experience in the Gaming industry strongly preferred.
Responsibilities
- Directly supervises dealer responsibilities in accordance with the company policies and procedures.
- Training team members, planning, assigning, and directing work.
- Appraising performance, rewards, and disciplining team members.
- Addressing complaints and resolving problems.
- Rating and tracking guests play.
- Assist guests in obtaining a marker.
- Making sure buy-ins are correct.
- Insures adherence to all gaming regulations.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
