Table Games - Table Games Floor Supervi

Kalispel Tribe Careers•Airway Heights, WA

1d•Onsite

About The Position

Supervises and coordinates the activities of Table Games Dealers (excluding poker) to ensure compliance with gaming regulations, internal controls, and company policies. Ensures game integrity, supports guest satisfaction, and promotes a professional and engaging gaming environment.

Requirements

Minimum 2,000 hours of casino supervisory experience required
Minimum 2,000 hours of dealing experience for each applicable game (blackjack, roulette, craps) required
Strong knowledge of table games operations and procedures
Proficiency in Microsoft Office and general computer systems
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Strong problem-solving and decision-making skills in fast-paced environments
Ability to handle guest disputes professionally and effectively
Ability to maintain composure under pressure
High school diploma or GED required
Must demonstrate proficiency in supervised games (audition required)
Must pass Basic Strategy Test every six months
Must obtain and maintain a Class III Gaming License
Flexible availability including nights, weekends, and holidays
Must comply with drug testing and background investigation requirements

Nice To Haves

Knowledge of additional table games preferred

Responsibilities

Ensures compliance with Washington State Gaming Compact, NIGC regulations, internal controls, and company policies
Supervises assigned table games and oversees dealer performance during shift
Monitors gameplay to ensure integrity, accuracy, and adherence to rules
Corrects dealer errors and ensures proper procedures are followed
Oversees table operations including fills, credits, and rack maintenance
Tracks player activity and supports player rating processes
Resolves guest disputes and escalates issues as appropriate
Builds and maintains positive guest relationships to enhance experience
Approves change-making transactions within authorized limits
Ensures appropriate player comps are issued in alignment with guidelines
Evaluates dealer performance and provides feedback and coaching
Maintains protection and accountability of company assets
Communicates effectively with leadership and team members
Maintains awareness of gaming floor activity and operational needs
Adheres to attendance standards and scheduling requirements
Participates in internal review hearings when required
Performs other duties as assigned
Directly supervises Table Games Dealers. Responsibilities include training, coaching, assigning work, evaluating performance, addressing concerns, and supporting disciplinary actions in accordance with company policies and applicable laws.