Supervisor, Casino

Churchill Downs Incorporated•Sioux City, IA

6d•Onsite

About The Position

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! JOB SUMMARY The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games. Included in the responsibilities are the guest service component and guest satisfaction of the departments that are under their supervision. This position is also responsible for intermittent slot support such as jackpot verification.

Requirements

Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
Completion of a wide variety of specific games training programs with resulting proficiency in several pit games.
These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.
Must be able to maintain confidential information.
Operate a computer keyboard.
Review and comprehend player data and other necessary documentation and observe play of guests.
Communicate effectively with customers as well as all levels of employees.
Move effectively and efficiently around pit area to be able to observe play at all tables.
Use a telephone.
Coordinate or supervise the work of others.

Responsibilities

Assume overall responsibility for the effective gaming service activities for a designated area or pit.
Responsible for verifying slot jackpots and assisting in slot supervisory tasks as assigned or required.
Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
Control and direct games in progress by monitoring and providing assistance and dealer correction.
Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
Assist and make recommendations regarding the hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services.
Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
Performs other duties as assigned. Responsible for the integrity of daily operations, cleanliness of the casino floor, and input on projects.
Learn additional games as required by management.
Verification of Slot jackpots as required.