Supervisor - Casino Games

Casino and•Marquette, IA

1d•Onsite

About The Position

Supervise daily operations of both Table Games and Slot Departments to ensure efficient and compliant gaming operations. Enforce all applicable gaming regulations, internal controls, and company policies. Monitor gaming floor activity to protect company assets and ensure game integrity. Authorize table openings/closures, fills, credits, jackpot payouts, and resolve variances. Investigate and document guest disputes, operational discrepancies, and incident reports. Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting. Maintain visible leadership presence on the gaming floor to ensure high guest service standards. Coordinate with Surveillance, Security, Cage, and Count Room for operational and regulatory matters. Assist in scheduling and labor management to ensure adequate floor coverage. Conduct pre-shift meetings to communicate operational updates and expectations. Coach, train, and evaluate team members to drive performance and accountability. Ensure compliance with safety standards and emergency procedures.

Requirements

Knowledge of applicable gaming regulations.
Knowledge of internal controls and company policies.
Ability to monitor gaming floor activity.
Ability to authorize table operations.
Ability to resolve variances.
Ability to investigate and document disputes and discrepancies.
Knowledge of Title 31 / AML procedures.
Ability to maintain guest service standards.
Ability to coordinate with other departments.
Ability to assist with scheduling and labor management.
Ability to conduct pre-shift meetings.
Ability to coach, train, and evaluate team members.
Knowledge of safety standards and emergency procedures.

Responsibilities

Supervise daily operations of Table Games and Slot Departments.
Enforce gaming regulations, internal controls, and company policies.
Monitor gaming floor activity to protect assets and ensure game integrity.
Authorize table openings/closures, fills, credits, and jackpot payouts.
Resolve variances.
Investigate and document guest disputes, operational discrepancies, and incident reports.
Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting.
Maintain a visible leadership presence on the gaming floor.
Ensure high guest service standards.
Coordinate with Surveillance, Security, Cage, and Count Room.
Assist in scheduling and labor management.
Conduct pre-shift meetings.
Coach, train, and evaluate team members.
Ensure compliance with safety standards and emergency procedures.