HCVR Supervisor, Cage (Full Time; Third Shift)
Harrah's Valley River Casino & Hotel•Murphy, NC
•Onsite
About The Position
Oversee the overall operations of the Cashiering, chip bank, marker bank and main bank areas, including financial accountability and staff performance.
Requirements
- High school diploma or GED required
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
- Basic math skills
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Honesty
- Ability to handle multiple priorities in a fast-paced environment
- Attention to detail
- Excellent attendance record in previous positions
- Willing to learn and to be adaptable
- Ability to work independently
- Documented teamwork behaviors and attitudes
- Clean criminal record concerning finances
- Neat, professional appearance with excellent personal hygiene
Nice To Haves
- Two years cashier/cash handling experience preferred
- Six months to one year experience with Federal Anti-Money Laundering Regulations preferred
- 90 days successful cage cashier experience or 6-month non cage dual-rate supervisory experience required
- Six months to one-year supervisory experience required
Responsibilities
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Direct oversight of all Cashier and Main Bank functions including front line, employee window, F&B, Chip Bank, Marker Bank, Main Bank, NRT and other areas associated with the Cashier department
- Responsible for all funds entrusted during an assigned shift
- Verify transfers and other paperwork completed by cashiers
- Provide prompt, courteous service to guests including dispute resolution
- Responsible for NRT processing and operations
- Understand and comply with all government regulations
- Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
- Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
- Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
- Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA Floor Monitor, checking and entering all customer data needed to comply with government regulations
- Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
- Support Casino Credit processes including application processing, Credit line approvals, processing credit transactions, oversight of Marker Bank
- Process jackpot payouts and verify CTR and W2-G paperwork
- Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Provide continuous positive coaching for development of employees and appropriate correction action when necessary
- Ensure timely and accurate performance appraisals and accurate work history entries
- Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
- Facilitate change efforts within the department and the casino
- Communicate effectively and professionally with all property departments
- Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
- Proactive with incidents and issues ensuring resolution with employees and guests
- Other duties as required to deliver excellent service to internal and external customers
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
