HCVR Security Officer - Level 1 (Full Time; Third Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

6d•Onsite

About The Position

Harrah’s Cherokee Valley River Casino & Hotel is seeking a Security Officer to enforce policy and control procedures, ensuring a safe and pleasurable environment for guests and employees. This role involves various levels of responsibility, from trainee to advanced security officer duties, with a focus on customer service, policy enforcement, and emergency response.

Requirements

High school diploma or GED required
Must complete C.A.R.E certification training and pass the CARE test within 30 days of hire
Must enter department as a Trainee/Level 1 position and successfully completed all those duties and responsibilities
Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
Must be able to lift, carry, push, and/or pull up to 100 pounds
Must be physically capable of performing MACH Controlled Force Tactical Training
Must be able to be on feet/stand/sit for an 8-hour shift
Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
Must be able to operate in mentally and physically stressful situations
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to maneuver in all areas of the casino and hotel
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Proficient in the use of Windows based office software including Microsoft Office, Word, Excel, PowerPoint and Outlook
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Excellent attendance in previous positions
Willing to learn and be adaptable
Attention to detail/observant
Comfortable under surveillance
Neat, professional appearance with excellent personal hygiene
Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required (Level 3A)

Nice To Haves

Six months to one year previous customer experience preferred

Responsibilities

Verify and guard all currency transfers
Post at all entrances to enforce policies and Project 21
Resolve customer disputes professionally
Verify and escort Game Technicians
Issue and inventory badges for visitors and vendors
Provide and maintain service standards to guests
Work closely with surveillance
Work closely with local Emergency Services
Retrieve and verify lost and found items
Patrol parking lots, direct traffic, and assist with valet parking
File reports on safety, OSHA, lost and found, and any other incident of liability
Respond to emergency situations calmly
Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
Handle difficult situations/guests well
Role model in providing great customer service
Learn and greet guests by name and build relationships
Seek coaching from supervisors to improve performance
Perform special tasks as needed
Step up in emergency situations and lead team through proper emergency procedures
Sponsor new hires during orientation
Produce reports in spreadsheet analysis format
Operate eviction database
Demonstrate a high level of guest service skills
Demonstrate consistent support of Management and Company decisions
Role model of Professionalism
Provide accurate information to supervisors
Answer co-worker questions
Assist supervisors in understanding the Security officer perspective
Complete special projects in timely fashion
CPR and First Aid Certified
Complete 20 reports (Level 3A)
Work one week on each shift within 6-month of becoming a level 3A
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
Knowledgeable of all departmental policies/procedures
Expert of the Internal Controls
Adhere to regulatory departmental and company policies/procedures in an ethical manner