HCVR Supervisor, Cage (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

4d•Onsite

About The Position

Oversee the overall operations of the Cashiering, chip bank, marker bank and main bank areas, including financial accountability and staff performance. This role involves directing oversight of all Cashier and Main Bank functions, including front line, employee window, F&B, Chip Bank, Marker Bank, Main Bank, NRT and other areas associated with the Cashier department. The supervisor is responsible for all funds entrusted during an assigned shift, verifying transfers and other paperwork completed by cashiers, and providing prompt, courteous service to guests including dispute resolution. A key part of the role includes responsibility for NRT processing and operations, understanding and complying with all government regulations, including Anti-money Laundering (AML) regulations, and knowing when and how to submit a Suspicious Activity Incident Report (SAI). The position requires understanding red flags of suspicious transactions, knowing what information is needed for Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL), and being able to enter customer information for these forms. Processing OFAC screenings, creating and maintaining customer RA (Resort Advantage) accounts, and entering transactions into RA are also required. The role involves floor monitoring, checking and entering customer data to comply with government regulations, identifying customers who may be trying to structure transactions or evade identification requirements, and supporting Casino Credit processes. Additionally, the supervisor will process jackpot payouts, verify CTR and W2-G paperwork, train subordinates, provide coaching and correction action, conduct performance appraisals, and participate in projects and task forces. Effective communication with all property departments and initiation of personnel actions such as interviews, training, terminations, and performance reviews are essential. The supervisor must be proactive with incidents and issues, ensuring resolution with employees and guests, and adhere to all policies and procedures ethically.

Requirements

High school diploma or GED required
Two years cashier/cash handling experience preferred
Six months to one year experience with Federal Anti-Money Laundering Regulations preferred
90 days successful cage cashier experience or 6-month non cage dual-rate supervisory experience required
Six months to one-year supervisory experience required
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Basic math skills
Excellent oral and written communication skills
Excellent interpersonal skills
Honesty
Ability to handle multiple priorities in a fast-paced environment
Attention to detail
Excellent attendance record in previous positions
Willing to learn and to be adaptable
Ability to work independently
Documented teamwork behaviors and attitudes
Clean criminal record concerning finances
Neat, professional appearance with excellent personal hygiene

Nice To Haves

Two years cashier/cash handling experience
Six months to one year experience with Federal Anti-Money Laundering Regulations
90 days successful cage cashier experience or 6-month non cage dual-rate supervisory experience
Six months to one-year supervisory experience

Responsibilities

Direct oversight of all Cashier and Main Bank functions including front line, employee window, F&B, Chip Bank, Marker Bank, Main Bank, NRT and other areas associated with the Cashier department
Responsible for all funds entrusted during an assigned shift
Verify transfers and other paperwork completed by cashiers
Provide prompt, courteous service to guests including dispute resolution
Responsible for NRT processing and operations
Understand and comply with all government regulations
Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA
Floor Monitor, checking and entering all customer data needed to comply with government regulations
Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
Support Casino Credit processes including application processing, Credit line approvals, processing credit transactions, oversight of Marker Bank
Process jackpot payouts and verify CTR and W2-G paperwork
Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Provide continuous positive coaching for development of employees and appropriate correction action when necessary
Ensure timely and accurate performance appraisals and accurate work history entries
Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
Facilitate change efforts within the department and the casino
Communicate effectively and professionally with all property departments
Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
Proactive with incidents and issues ensuring resolution with employees and guests
Other duties as required to deliver excellent service to internal and external customers
Adhere to regulatory, departmental and company policies/procedures in an ethical manner