HCVR Cage Cashier-Level I (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

6d•Onsite

About The Position

Provide excellent customer service to gaming and internal guests through cashier transactions while ensuring all funds are secure and accounted for. This role involves handling various financial transactions, adhering to strict regulations, and maintaining accurate records. The Cage Cashier will also assist with other departmental duties as needed, contributing to the overall success of the Finance department.

Requirements

High school diploma or GED required
Six months cashier/cash handling experience preferred
Basic math skills
Intermediate computer skills
Basic 10 key adding machine skills
Good oral and written communication skills
Excellent interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Attention to detail
Willing to learn and to be adaptable
Ability to work independently
Neat, professional appearance with excellent personal hygiene
Documented teamwork behaviors and attitudes
Clean criminal record concerning finances

Responsibilities

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Responsible for all funds entrusted during an assigned shift
Deliver excellent customer service to all gaming guests
Understand and comply with all government regulations
Understand and comply with government Anti-money Laundering regulations.
Know when and how to submit a Suspicious Activity Incident Report (SAI).
Know the red flags of suspicious transactions or activities
Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
Process cashiering transactions for guests including cashing checks, chip redemptions, markers and payments, credit card advances, bill breaking and other transactions
Able to handle extremely large chip transactions accurately utilizing calculation tools to determine correct payout as well as correct payment to the guests
Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA
Floor Monitor, checking and entering all customer data needed to comply with government regulations
Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
Able to work all front line, employee, chip bank, marker bank, poker cage, F &B and bank positions
Able to complete all paperwork accurately, verifying play before payment to comply with Title 31 and Know Your Customer regulations
Utilize computer workstation for majority of the functions of the cashier job.
Count and process chip transactions accurately
Process jackpot payouts, verify W2-G paperwork
Exhibit sound decision-making
Work in box office assisting with ticketing for event center shows
Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
Proactive with customer incidents and able to solve issues or contact supervisor to help ensure resolution with guests
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments