Supervisor, Business Services, Commercial Billing

Seattle Children's•Washington, DC

6d•$75,214 - $112,822

About The Position

Supervise and coordinate the day-to-day operations and activities of an assigned revenue cycle team. Execute operational decisions that support department and team goals, recruit personnel, coach and develop staff, monitor service quality standards, escalate issues, implement improvement and innovation initiatives, and maintain an effective daily management system. Ensure operations comply with requirements and meet specified production standards. Align workflows with other revenue cycle and hospital operational leaders and teams as needed.

Requirements

High school diploma or equivalent experience.
At least four years of experience in a hospital, medical, dental, or behavioral health clinic revenue cycle setting.
At least one year in progressively responsible assignments, training, committee work, project management, or a team leadership role involving coaching or leading peers.
Technical knowledge in at least one of the following areas: commercial or government insurance medical, dental, or behavioral health billing; accounts receivable management; payment posting; or health insurance authorization.
Experience working in a high-production setting focused on collaboration and problem solving.
Experience implementing process improvement and change management in a team setting.

Nice To Haves

An associate or Bachelor of Arts or Science degree.
Two years of experience in a formal leadership role.
Experience leading process improvement and change management projects in a team setting.
Experience working in an interactive customer service role.
Technical knowledge in two or more of the following areas: commercial or government insurance medical, dental, or behavioral health billing; accounts receivable management; payment posting; or health insurance authorization.
Experience supervising or leading a culturally diverse staff.

Responsibilities

Supervise and coordinate the day-to-day operations and activities of an assigned revenue cycle team.
Execute operational decisions supporting department and team goals.
Recruit personnel and coach and develop staff.
Monitor service quality standards and escalate issues.
Implement improvement and innovation initiatives and maintain an effective daily management system.
Ensure operations are compliant and meet specified production requirements.
Align workflows with other revenue cycle and hospital operational leaders and teams.