Billing Supervisor

BakerHostetler Career • Cleveland, OH

1d • Remote

About The Position

The Billing Supervisor is a remote Finance/Accounting role open in any of the firm's offices. This exempt, working-supervisor position reports to the Billing and Collections Manager and coordinates and supervises Billing Coordinators supporting the firmwide billing practice of Digital Assets and Data Management (DADM). The supervisor also maintains an acceptable number of assignments as a Billing Coordinator.

The role provides first-level operational and billing support to the team, helps coordinate staff schedules and performance, and monitors billing activity and quality. It requires legal billing experience, strong organizational and communication skills, the ability to handle competing priorities and sensitive information, and a willingness to perform hands-on work as needed. The position may require working more than 40 hours per week and overtime when needed.

The expected annual salary range is $95,000–$120,000. The salary offered depends on factors including experience, education, training, geographic location, and relevant skills. BakerHostetler offers competitive pay and benefits in a collegial and respectful work environment.

Requirements

• Associate degree from a two-year college and at least seven years of related legal billing experience, or an equivalent combination of education and experience.
• Supervisory skills necessary to organize, coordinate, and supervise staff.
• Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
• Ability to type and enter data and aptitude for learning new software applications.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; general knowledge of accounting principles and internal controls.
• Strong analytical, oral, and written communication skills, including the ability to present information and respond to inquiries or complaints from clients and professional and support staff.
• Interpersonal skills to maintain effective relationships with partners, attorneys, clients, and staff, demonstrating responsiveness, diplomacy, and professionalism.
• Strong project-management, team-management, and organizational skills; ability to lead and build consensus among peers and staff.
• Strong client-service approach and team orientation.
• Good judgment, tact, and flexibility under pressure in a mixed-matrix environment with competing priorities.
• Ability to prioritize multiple tasks and projects, meet deadlines, and work in a fast-paced environment.
• Ability to exercise discretion with confidential and sensitive information.
• Ability to work overtime when needed; work may exceed 40 hours per week.
• Ability to perform essential duties under time constraints and interruptions.
• Ability to read and interpret instructions, correspondence, manuals, business and professional documents, financial reports, legal documents, and governmental regulations.
• Ability to apply common-sense reasoning, define problems, collect data, establish facts, draw conclusions, and make independent decisions.
• Ability to operate standard office equipment, including a computer, copy machine, and facsimile machine.
• Ability to meet the position's physical demands, including prolonged sitting and occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Prior experience in a fast-paced law firm environment and knowledge of billing department operations and insurance-based billing are highly desirable.
• Proficiency in Elite 3E billing software and various e-billing vendor sites is preferred.
• Project and team management experience, with attention to detail and willingness to perform hands-on work as needed.

Responsibilities

• Provide first-level support to Billing Coordinators on billing questions and day-to-day operational issues.
• Conduct regular team meetings to discuss ongoing work, team issues, billing-group matters, and firm news.
• Participate in coaching, performance feedback, and reviews for Billing Coordinators.
• Monitor Billing Coordinator schedules, ensure hours are adhered to, arrange coverage, and communicate staff absences.
• Process overtime and time-off requests and approve timecards in the firm's time management system.
• Act as a point of contact for secretaries.
• Assist with training as needed.
• Assist with development and implementation of billing processes.
• Monitor the status of regionally assigned bills and ensure billing attorneys and/or assistants adhere to due dates.
• Monitor and audit areas of concern, including WIP on In Progress matters, cost credits, negative invoices, manual invoices, payment applications, rate overrides, exception codes, zero proformas, and closed matters.
• Maintain an acceptable number of billing assignments as a Billing Coordinator.
• Perform other duties as requested.

Benefits

• Competitive salaries and a performance bonus program.
• Group health, dental, and vision insurance, with multiple plan options and benefit levels.
• Same-sex domestic partner coverage.
• Pre-tax premiums and coverage beginning on the date of hire.
• Group term life and accidental death and dismemberment insurance.
• Voluntary supplemental group universal life insurance.
• Voluntary accident insurance for employees and their families.
• Long-term care insurance.
• Short-term and long-term disability benefits.
• Pre-tax dependent care and health care reimbursement programs.
• Transit or qualified parking benefits in most cities.
• Retirement program, including a voluntary 401(k) plan.
• Collegial and respectful work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree