Billing Supervisor

Sidley Austin•New York, NY

1d•$107,300 - $155,000•Hybrid

About The Position

Reporting to the Billing Manager, the Billing Supervisor oversees Billing Specialists and/or Billing Coordinators to ensure consistent, high-quality billing processes and operational efficiency across the department. The role ensures client bills are processed accurately and on time in accordance with client agreements, and helps manage team workloads and staffing to provide lawyers and legal secretaries with effective billing support. The Billing Supervisor collaborates with other accounting departments—including Electronic Billing, Accounts Receivable, Cash Applications, Cost Recovery, Pricing, Financial Terms Management, Client Contracts, Accounts Payable, and Revenue Management—to help minimize the Firm’s financial exposure. The role also serves as the Billing Specialist for a portfolio of clients or partners requiring sophisticated billing knowledge and skills.

Requirements

Bachelor’s degree.
At least five years of billing experience.
Demonstrated experience training, mentoring, or supervising less experienced billing staff.
Advanced knowledge of Microsoft Word, Excel, and PowerPoint, including the ability to use advanced Excel features.
Strong organizational skills.
Strong attention to detail.
Good judgment.
Strong interpersonal communication skills.
Strong analytical and problem-solving skills.
Ability to work harmoniously and effectively with others.
Ability to preserve confidentiality and exercise discretion.
Ability to work under pressure.
Ability to manage multiple projects with competing deadlines and priorities.

Nice To Haves

Bachelor’s degree in accounting, finance, business, or a related field.
Previous experience at a law firm or other professional services firm.
Experience with 3E or other legal billing systems and electronic billing vendor sites.

Responsibilities

Coordinate daily operations of the Billing Specialist team, balance workloads during vacations or unscheduled absences, and respond to ad hoc requests to ensure invoices are completed accurately and on time; escalate issues to the Billing Manager as needed.
Train and mentor Billing Specialists on client proformas, advanced electronic billing functions, rate code procedures, unallocated fund allocation, and unbilled time status.
Model superior customer service in interactions with billing partners and staff.
Monitor team performance using billing metrics and provide ongoing feedback and mentoring to direct reports.
Work with the Billing Manager to write and conduct annual performance appraisals.
Collaborate with Accounts Receivable, Financial Terms Management, Client Contracts, Electronic Billing, and other departments to research and resolve invoice submission issues.
Maintain a comprehensive understanding of complex billing arrangements, Outside Counsel Guidelines, and electronic billing challenges for assigned billing and that of direct reports.
Assist the Billing Manager with special assignments and projects, including system testing, pilot programs, policy discussions, and process improvements.
Partner with Firmwide Billing management to develop training tools and materials, implement processes and procedures locally, and ensure their success.
Suggest and assist with developing and implementing Billing department process improvements and changes.
Serve as backup for the Billing Manager, including delegated authority for time and attendance, vacation requests, and other delegated responsibilities.
Monitor adherence to Accounting policies and procedures for assigned billing and that of direct reports.
Perform other duties as assigned.
Serve as the Billing Specialist for a portfolio of clients or partners requiring sophisticated knowledge and skill.