Billing Supervisor

Community Health Centers of the Rutland Region•Rutland Town, VT

5h•$50,000 - $70,000

About The Position

Community Health is a primary care network offering wellness, dental, behavioral health, pediatric specialties, and walk-in Express Care across eight locations in Rutland and southern Addison counties. The organization employs close to 400 people and describes its work environment as team-oriented and collaborative. Under the direction of the Billing & Coding Manager, the Billing Supervisor is responsible for quality control across the revenue cycle, including charge entry, claims submission and tracking, collections, and payment posting. The role provides oversight and training to billing and collections employees, supports accurate and timely billing, and contributes to staff selection, work planning, and problem resolution.

Requirements

Expertise in processing insurance carrier payments and denials.
Strong knowledge and accuracy in processing charges in a practice management system.
Strong attention to detail and analytical skills to identify charge-capture delays and denials.
Ability to assign CPT, HCPCS, and ICD-10 diagnosis codes according to CPT and insurance-carrier guidelines.
Maintain current knowledge of billing systems and coding changes.
Ability to work with patients to establish payment plans.

Responsibilities

Oversee quality control for the revenue cycle, including charge entry, claims submission and tracking, collections, and payment posting.
Review charge-entry batches and provide feedback to appropriate staff.
Ensure correct coding, timely charge entry, and billing compliance.
Provide ongoing education to billing staff with the Billing & Coding Manager.
Train and oversee billing and collections employees.
Contact and work with patients to establish payment plans for Community Health services.
Address patient and customer complaints in a timely manner.
Provide input into staff selection, training, planning, assigning and directing work, and resolving problems.
Participate in improvement projects, initiatives, and related training in areas of responsibility.
Attend required meetings, participate as a team player, and assume other assigned tasks.