Billing Supervisor

Community Health Centers of the Rutland Region•Rutland, VT

About The Position

The Billing Supervisor is responsible, under the direction of the Billing & Coding Manager, for quality control across the revenue cycle, including charge entry, claims submission and tracking, collections, and payment posting. The role provides training and oversight to billing and collections employees, reviews charge-entry batches and gives staff feedback, and helps ensure accurate coding, timely charge entry, and billing compliance. Working with the Billing & Coding Manager, the supervisor provides ongoing education to billing staff and has input into staff selection, training, work planning and assignment, and resolving complaints and problems. Community Health is a primary care network offering wellness, dental, behavioral health, and pediatric specialties, as well as walk-in Express Care. The organization employs close to 400 people across eight locations in Rutland and southern Addison counties. The posting also includes clinical and appointment-scheduling duties—administering medications and treatments, performing certain lab tests, recording patient vital signs and history, maintaining confidentiality, cleaning and autoclaving equipment, reporting patient conditions and treatment responses to physicians, and overseeing appointment scheduling with priority for emergencies. These duties appear in the supplied posting, though their relationship to the Billing Supervisor role is not clarified.

Requirements

Expertise in processing insurance carrier payments and denials.
Strong knowledge and accuracy in processing charges into a practice management system.
Strong attention to detail and analytical skills to identify charge-capture delays and/or denials.
Ability to resolve patient or customer complaints in a timely manner.
Ability to assign CPT/HCPCS and ICD-10 diagnosis codes according to CPT and insurance-carrier guidelines.
Maintain current knowledge of billing-system and coding changes.
Ability to contact patients and work with them to set up payment plans for CHCRR services.

Responsibilities

Provide quality control for revenue-cycle activities, including charge entry, claims submission and tracking, collections, and payment posting.
Provide training and oversight to billing and collections employees.
Review charge-entry batches and provide feedback to appropriate staff.
Help ensure correct coding, timely charge entry, and billing compliance.
Work with the Billing & Coding Manager to provide ongoing education to billing staff.
Provide input into staff selection and training, plan and assign work, direct work, address complaints, and resolve problems.
Participate in improvement projects, initiatives, and related training.
Attend required meetings and participate as a team player.
Assume other tasks as assigned.
Administer prescribed medications and treatments in accordance with nursing standards.
Perform certain lab tests.
Take and record patients’ vital signs, immunization status, and brief history.
Maintain patient confidentiality.
Clean and autoclave procedural equipment and instruments.
Observe, record, and report patients’ conditions and reactions to drugs and treatments to physicians, according to the nursing process.
Oversee appointment scheduling and ensure priority is given to patients in emergency situations.