Billing Supervisor

BakerHostetler • Orlando, FL

14h • $95,000 - $120,000 • Remote

About The Position

The Billing Supervisor is a remote position within the Finance/Accounting department, open in any of the firm’s offices. Reporting to the Billing and Collections Manager, this working supervisor coordinates and supervises Billing Coordinators supporting the firmwide Digital Assets and Data Management (DADM) billing practice while maintaining an acceptable caseload of Billing Coordinator assignments.

The role provides first-level operational and billing support to coordinators, helps manage team schedules and performance, and oversees assigned billing activity. It also requires collaboration with secretaries, billing attorneys, assistants, and other staff to keep bills on schedule and address billing-control issues. The position may require overtime and more than 40 hours per week to perform essential duties.

The expected annual salary range is $95,000–$120,000, with the offer determined by factors including experience, education, training, geographic location, and relevant skills. The employer offers competitive pay, a performance bonus program, a broad benefits package, and a collegial and respectful work environment. Applicants should submit a resume and cover letter through the BakerHostetler Careers website.

Requirements

• Associate degree from a two-year college and at least seven years of related legal billing experience, or an equivalent combination of education and experience that may substitute for the education requirement.
• Supervisory skills necessary to organize, coordinate, and supervise staff.
• Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel; ability to type or enter data; and aptitude to learn new software applications.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; general knowledge of accounting principles and internal controls.
• Strong analytical, oral, written, and interpersonal communication skills, including the ability to present information to staff at all levels and respond to inquiries or complaints from clients and professional and support staff.
• Ability to maintain effective relationships with partners, attorneys, clients, and staff while demonstrating responsiveness, diplomacy, and professionalism.
• Strong project-management and team-management skills, including the ability to lead and build consensus among peers and staff and to work hands-on as needed.
• Strong client-service approach and team orientation; sound judgment, tact, and flexibility under pressure in a mixed-matrix environment with competing priorities.
• Excellent organizational and planning skills, attention to detail, and ability to prioritize multiple tasks and projects in a fast-paced environment with strict deadlines.
• Ability to exercise discretion with confidential and sensitive information.
• Ability to work overtime when needed; work may exceed 40 hours per week.
• Ability to carry out written, oral, or diagrammed instructions; address standardized problems; define problems, collect data, establish facts, draw valid conclusions, and exercise independent judgment and decision-making.
• Ability to read and interpret operating instructions, procedure manuals, business and professional publications, technical procedures, governmental regulations, financial reports, and legal documents.
• Ability to perform essential duties under time constraints and interruptions.

Nice To Haves

• Prior experience in a fast-paced law firm environment and knowledge of billing department operations and insurance-based billing are highly desirable.
• Proficiency in Elite 3E billing software and various e-billing vendor sites is preferred.

Responsibilities

• Provide first-level support to Billing Coordinators on billing questions and day-to-day operational issues.
• Conduct regular team meetings covering ongoing work, team issues, billing-group matters, and firm news.
• Participate in coaching, performance feedback, and reviews for Billing Coordinators.
• Monitor coordinator schedules, ensure hours are adhered to, arrange coverage, communicate staff absences, process overtime and time-off requests, and approve timecards in the firm’s time management system.
• Serve as a point of contact for secretaries.
• Assist with training as needed.
• Assist with development and implementation of billing processes.
• Monitor regionally assigned bills and ensure billing attorneys and/or assistants adhere to due dates.
• Monitor and audit areas of concern, including work in progress on in-progress matters, cost credits, negative invoices, manual invoices, payment applications, rate overrides, exception codes, zero proformas, and closed matters.
• Perform other duties as requested.

Benefits

• Competitive salaries and a performance bonus program.
• Group health, dental, and vision insurance, with multiple plan options and benefit levels.
• Same-sex domestic partner coverage.
• Pre-tax premiums and coverage beginning on the date of hire.
• Group term life and accidental death and dismemberment insurance.
• Voluntary supplemental group universal life insurance.
• Voluntary accident insurance for employees and their families.
• Long-term care insurance.
• Short-term and long-term disability benefits.
• Pre-tax benefit programs, including dependent care and health care reimbursement, and transit or qualified parking benefits in most cities.
• Retirement program, including a voluntary 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree