Business Services Supervisor

City of Raleigh North Carolina•Raleigh, NC

12d•Onsite

About The Position

The Business Services Supervisor oversees the assigned department’s administrative and financial operations, including budgeting, human resources, procurement, contracting, and related business services. The role manages clerical personnel and other staff and prepares, monitors, and administers operating budgets; oversees payroll and invoice processing; orders supplies; prepares and maintains reports and documents; and trains department staff. The position leads departmental financial operations, budget development and administration, procurement and contract activities, and supervision of fiscal staff. It provides financial analysis and guidance to departmental leaders, supports strategic planning and operational decisions, and coordinates with internal and external stakeholders on financial, contractual, and operational matters. Work is typically performed in an office or similar indoor environment and is sedentary, with infrequent environmental exposures.

Requirements

Bachelor’s degree in Business, Public Administration, or a related field, and 3 to 5 years of experience in business analysis or a related field; an equivalent combination of training and/or experience may be substituted.
Knowledge of departmental processes and infrastructure, City of Raleigh policies and procedures, North Carolina general statutes on procurement processes, and strategic planning.
Knowledge of modern office practices and procedures, including standard office equipment and word processing, database, and spreadsheet applications.
Knowledge of quantitative and qualitative analysis, project management, and supervisory principles, practices, and techniques.
Skill in leading meetings and conducting presentations, critical thinking and analysis, customer service and interpersonal communication, active listening, and business writing.
Ability to track and organize financial statements and budgets; maintain confidentiality and provide sound counsel to diverse audiences; and comprehend complex processes and explain them clearly.
Ability to perform sedentary work involving exertion of up to 10 pounds occasionally and negligible force frequently.

Nice To Haves

Seven or more years of progressively responsible experience in finance, accounting, or financial management.
Experience in governmental accounting, municipal budgeting, and public-sector financial operations.
Experience supervising professional or technical employees.
Experience managing operating and capital budgets, financial forecasting, and financial reporting.
Experience with procurement processes, requests for proposals, and contract administration.
Experience using financial management systems, spreadsheets, and data analysis tools.

Responsibilities

Oversee departmental financial operations, including general ledger accounting, reconciliation, and fiscal closing processes.
Ensure financial transactions, records, and reporting comply with accounting standards, City policies, internal controls, and regulatory requirements.
Evaluate financial processes and recommend improvements to accuracy, efficiency, transparency, and accountability.
Identify and resolve financial discrepancies and provide guidance on complex accounting matters.
Lead the development, preparation, administration, and monitoring of operating and capital budgets.
Perform financial analysis, forecasting, and expenditure monitoring to support resource allocation.
Prepare and review financial reports, budget projections, performance measures, and financial models.
Analyze financial trends, identify potential budget challenges, and recommend corrective actions.
Collaborate with departmental leadership and City Budget and Finance departments on budget planning, reporting, and fiscal matters.
Oversee procurement and contractual services, including requests for proposals, contract development, and contract administration.
Coordinate with internal stakeholders, Procurement, Legal, and external vendors to support compliance with City purchasing requirements.
Monitor contract performance, expenditures, deliverables, and compliance with contractual terms and conditions.
Provide guidance and recommendations on procurement processes and contract-related matters.
Supervise assigned fiscal staff, including financial analysts and other fiscal support positions.
Establish performance expectations, assign responsibilities, monitor work performance, and conduct employee evaluations.
Coach and provide professional development and technical guidance to employees.
Promote collaboration, accountability, and continuous improvement within the fiscal team.
Support development and implementation of departmental business plans, strategic initiatives, and performance objectives.
Serve as a technical resource and financial advisor to departmental leadership and program managers.
Develop financial analyses and recommendations to support operational planning and decision-making.
Coordinate with internal and external stakeholders on complex financial, contractual, and operational matters.
Participate in departmental initiatives and special projects requiring financial expertise.
Oversee payroll and invoice processing, order supplies, prepare and maintain reports and documents, and provide training to department staff.