Billing Supervisor

R+L Carriers•Ocala, FL

About The Position

The Billing Supervisor manages a team of billing and support staff, ensuring operational procedures are followed and coordinating work to promote accuracy, timeliness, and cross-training within the department. The role supports billing operations across domestic, international, and warehouse functions and is accountable for accurate and timely billing that enables timely collections. The supervisor works with billing analysts, AR/Collections, and other departments to resolve billing discrepancies and related AR issues, while maintaining positive communication with internal and external customers.

Requirements

High school diploma or GED required.
At least 2 years of relevant work experience.
Organized, with keen attention to detail and accuracy.
Ability to train and mentor staff for career development.
Knowledge of general accounting practices, including billing requirements, accounts receivable, accounts payable, and cash management.
Strong analytical and problem-solving skills.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service.
Proficient computer skills, including Microsoft Outlook, Word, and Excel.
Ability to read, write, and speak English fluently.

Nice To Haves

Associate degree in Accounting or Finance, or equivalent.
At least 2 years of leadership or supervisory experience.
Previous experience in transportation or logistics.

Responsibilities

Coordinate scheduling, backup coverage, and assignment of team members to tasks based on department needs.
Maintain team productivity through self-direction, goal setting, feedback, and accountability.
Analyze and evaluate issues to identify root causes, emphasizing process streamlining and automation.
Monitor and mentor team members to develop their technical abilities.
Create, improve, and document processes.
Develop and report metric information to management.
Understand and work with software supporting domestic (Mcleod), international (Cargowise), and warehouse billing (Deposco), as well as other billing software.
Ensure billing accuracy and timeliness, with accountability to DSO to support timely and accurate collections.
Work closely with the AR/Collections team and Billing Analysts to resolve billing discrepancies and other AR issues.
Interface with Sales, Warehousing, Accounts Receivable, Credit, Collections, and Accounts Payable teams.
Promote strong, positive communication with internal and external customers.