Supervisor, Banquets

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

7d•$49,000 - $55,000

About The Position

The Banquet Supervisor oversees banquet staff, including servers, bar porters, and bartenders, and coordinates food and beverage services within the banquet department. The role helps train the banquet team and oversees hotel standards for banquet setups and maintenance of banquet spaces, directing operations to maintain and improve banquet food and beverage functions. The supervisor schedules and prepares staff for banquet functions, oversees room setups and service, maintains inventory and cleanliness, coordinates with catering, sales, audiovisual, and kitchen teams, and ensures accurate event charges and documentation. The role also supports compliance with hotel policies, food and beverage policies, labor regulations, and liquor laws while maintaining a safe work environment.

Responsibilities

Develop department members’ knowledge and skills through education, training, coaching, and corrective counseling.
Schedule staff to ensure adequate department coverage and plan, time, and supervise details for successful banquet functions.
Prepare and instruct team members on upcoming functions, including station sheets, floor plans, and specific instructions.
Supervise banquet room setups according to BEOs.
Ensure the cleanliness of rooms, storage facilities, and equipment.
Help maintain inventory of tools and products, including beverages, linens, and notepads.
Coordinate with the Catering/Sales team, AV Department, kitchen staff, and chefs to ensure banquet operations are properly set up and events run smoothly.
Supervise and hold the banquet service team accountable.
Document one-on-one meetings, coaching, and training sessions with team members and send documentation to HR promptly.
Ensure the daily recap is completed at the end of each shift.
Ensure banquet charges and covers are entered correctly into the Point-of-Sale system and Delphi.
Maintain banquet inventory.
Complete all brand-required training and assigned sexual harassment and abusive conduct training.
Remain visible to team members and guests and check on events to ensure they are running smoothly and as expected.
Order supplies, linens, uniforms, and outside purchases.
Advise staff of and adhere to established hotel policies, food and beverage policies, labor regulations, and liquor laws.
Maintain a clean, safe, hazard-free work environment within the area of responsibility.