Supervisor, Banquets- Convention Center

Compass Group•Pittsburgh, PA

About The Position

The Supervisor, Banquets monitors the food service operation to ensure the production of top-quality products and service. This role oversees event details and operations, coordinates event staff, and helps ensure consistent, high-quality event setup, service, and breakdown. The supervisor also supports team members, addresses guest concerns, and ensures compliance with company and client expectations.

Requirements

Ability to lift and move up to 25 pounds.

Responsibilities

Oversee event detailing to ensure Banquet Event Orders (BEOs) are accurate and complete and aligned with operations.
Monitor event setup, service execution, and breakdown for consistency, quality, and efficiency.
Communicate detailed event requirements clearly, concisely, and promptly to event staff.
Conduct pre-shift briefings, assign duties, and coach or train team members.
Promote a positive work atmosphere of mutual respect while serving as a team leader.
Monitor food and beverage quality and handle guest inquiries or complaints.
Ensure buffet and product signs are created for all events.
Uphold policies and procedures to ensure compliance with company and client expectations.
Perform other duties as assigned.