Supervisor - Ambulatory Therapies

Children's Wisconsin•Cedarburg, WI

About The Position

Children’s Wisconsin is a pediatric health system dedicated to the health and well-being of children. The Supervisor - Ambulatory Therapies is an active member of the management team, supporting the care management model, pediatric clinical practice standards, legal and regulatory requirements, the Code of Ethics, and organizational policies. The role supervises professional, administrative, and technical personnel who provide care and partners with the Ambulatory Manager or Director on business and financial operations. The supervisor oversees daily clinic operations, staffing, regulatory compliance, supplies and equipment, staff communication and development, patient experience, and quality improvement. The role also provides direct patient care as assigned and within the employee’s competencies.

Requirements

Graduate of an accredited program in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
At least 2 years of experience in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
Current BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council.
Wisconsin license as an Occupational Therapist, Physical Therapist, or Speech/Language Pathologist.
Demonstrated leadership and functional competencies, including valuing differences, situational adaptability, customer focus, ensuring accountability, directing work, managing conflict, building effective teams, communicating effectively, driving engagement, and instilling trust.
Good organizational and patient-relations skills; ability to manage a fast-paced clinic while paying attention to detail.
Excellent interpersonal and communication skills for interacting effectively with patients, families, physicians, clinic and hospital staff, and the community.
Ability to read, interpret, and enact policies and procedures.
Ability to stand and walk approximately 75% of work time.

Nice To Haves

Experience in a pediatric setting.
Previous leadership experience.

Responsibilities

Ensure clinic compliance with applicable regulations, including OSHA, CLIA, CMS, and TJC.
Monitor clinic operations and lead daily huddles to ensure patient care needs are met effectively and efficiently.
Develop plans for optimal staffing levels and review and approve the automated time system to verify staff hours worked.
Monitor and order supplies and equipment needed for patient care.
Identify clinical and operational improvement opportunities and support medical and administrative leaders in prioritizing and implementing changes.
Partner with stakeholders to implement patient-experience improvement plans and hold staff accountable for delivering the experience promise.
Ensure effective communication between ambulatory leadership and clinic staff, and facilitate communication across teams.
Participate in staff recruitment, training, and competency assurance in partnership with the Human Resources Business Partner and Ambulatory Manager or Director.
Conduct performance management, including formal reviews, goal setting, coaching, and feedback; make performance-rating and merit recommendations with the manager or director.
Provide input into budget and other resource requests.
Provide direct patient care as assigned and within competencies.
Perform people-management responsibilities, which may include employee engagement, recruitment, performance management, and development.
Provide care appropriate to the patient population and as described in applicable policies and procedures.