Apheresis Ambulatory Nursing Supervisor

University of Chicago•Chicago, IL

11d•Onsite

About The Position

The Apheresis Ambulatory Nursing Supervisor oversees administrative and patient care activities at an apheresis practice or center. Working closely with the Apheresis Facility and Medical Directors, the TCT Program, and Ambulatory Oncology Nursing Leadership, the supervisor manages day-to-day clinical operations, including staffing, patient flow and scheduling, safety and quality initiatives, and patient satisfaction. The role also oversees compliance with applicable regulatory and accreditation standards, including FACT, GTP, GMP, JCAHO, CAP, and CLIA. The supervisor oversees clinical staff and human resource activities, supports patient care and staffing needs, evaluates procedures and protocols, coordinates audits, and maintains facility procedures and quality improvement efforts. The role includes establishing staff training and competency programs, performing therapeutic and donor apheresis procedures as needed, coordinating with research nurses, and addressing patient and physician satisfaction concerns. This is a full-time, onsite day-shift position in Hyde Park; the employee must be based in the greater Chicagoland area.

Requirements

Current Illinois RN license.
Bachelor of Science in Nursing.
Five or more years of nursing experience and experience in a leadership capacity.
Experience performing therapeutic and donor apheresis procedures, monitoring patients during treatment, operating apheresis equipment, and ensuring compliance with safety and quality standards.
Excellent verbal and written communication skills.
Demonstrated clinical and/or leadership skills that serve as a role model for subordinates.
Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
Ability to maintain quality standards through accuracy, consistency, procedural compliance, and FACT accreditation while identifying and correcting errors.
Strong organizational skills, including prioritization, time management, recordkeeping, and coordination of multiple responsibilities in a fast-paced environment.
Ability to determine priorities, work independently, and exercise sound judgment.
High degree of initiative and problem-solving ability.
Demonstrated ability to work under pressure.
Maturity and ability to exercise judgment and assume responsibility.
Willingness to learn new systems and processes.

Nice To Haves

MS, MBA, or MHA.
Experience in stem cell transplant or cellular therapy apheresis, therapeutic or dialysis procedures, and FACT accreditation.
Experience with Epic or another electronic medical record.

Responsibilities

Oversee and manage clinical staff to ensure appropriate staffing and scope of practice.
Manage direct reports’ human resource activities, including hiring, performance appraisals, competency assessment, and ongoing performance management.
Provide staffing coverage when the unit is understaffed.
Consult with physicians and advanced practice providers about individual patient care and treatment as needed.
Evaluate patient acuity and care daily and intervene as needed to meet patient and provider needs.
Work with the Apheresis Facility and Medical Directors and oversee quality and safety initiatives.
Evaluate new procedures, programs, and treatment protocols with facility leadership and the TCT Program, addressing regulatory, compliance, staffing, and equipment needs.
Coordinate and participate in collection facility audits and develop follow-up action reports.
Develop, review, implement, and maintain collection facility standard operating procedures.
Review quality metrics and implement process improvements.
Represent Ambulatory Nursing and participate in UCMC Practice Councils.
Monitor patient flow and ensure clinical staff assess patients and document findings appropriately in Epic.
Ensure nonclinical and clinical practice staff communicate effectively to support timely rooming and resolution of clinical questions.
Collect data on patient metrics, procedural variables, and outcomes for analysis.
Ensure staff attend and complete required education and in-services, and monitor competency completion and administer competency testing.
Establish training and orientation programs for new clinical personnel, including Medical Assistants, LPNs, RNs, Technicians, Nurse Practitioners, and Physician Assistants.
Coordinate activities with Research Nurses.
Perform therapeutic and donor apheresis procedures as needed for patient care and operational needs.
Work with Ambulatory Oncology leadership to address patient and physician satisfaction issues.
Contact patients to investigate concerns and work with staff and leadership on appropriate service recovery protocols.
Review patient education materials for compliance with UCMC professional and quality standards.
Perform other duties as requested by senior management.