Sports PTOT Supervisor - Ambulatory Therapies

Children's Hospital and Health System•Mequon, WI

About The Position

The Sports PTOT Supervisor acts as an active member of the management team, supporting the care management model, pediatric clinical practice standards, legal and regulatory requirements, the Code of Ethics, and organizational policies. The role supervises professional, administrative, and technical personnel who provide care and partners with the Ambulatory Manager or Director on business and financial operations. The supervisor monitors clinic operations, supports staffing and resource planning, and helps ensure regulatory compliance and effective patient care. The role also contributes to recruitment, staff training and competency assurance, performance management, patient experience improvements, and operational improvement efforts. Direct patient care may be provided as assigned and within the supervisor’s competencies.

Requirements

Graduate of an accredited program in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
At least 2 years of Speech-Language Pathology, Physical Therapy, or Occupational Therapy experience.
Demonstrated leadership and functional competencies, including valuing differences, situational adaptability, customer focus, accountability, directing work, conflict management, team building, effective communication, driving engagement, and instilling trust.
Good organizational and patient-relations skills, including the ability to manage a fast-paced clinic while attending to detail.
Excellent interpersonal and communication skills to interact effectively with patients, families, physicians, clinic and hospital staff, and the community.
Ability to read, interpret, and enact policies and procedures.
Ability to stand and walk approximately 75% of work time.
BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council.
Wisconsin licensure as an Occupational Therapist, Physical Therapist, or Speech-Language Pathologist.

Nice To Haves

Prior experience in a pediatric setting.
Previous leadership experience.

Responsibilities

Ensure clinic compliance with applicable regulations, including OSHA, CLIA, CMS, and TJC.
Monitor clinic operations and lead daily huddles to ensure patient care needs are met effectively and efficiently.
Develop plans for optimal staffing levels and review and approve the automated time system to verify staff hours worked.
Monitor and order supplies and equipment needed for patient care.
Identify clinical and operational improvement opportunities and support medical and administrative leaders in prioritizing and implementing changes.
Partner with stakeholders to implement patient experience improvement plans and hold staff accountable for delivering the experience promise.
Ensure effective communication between Ambulatory leadership and clinic staff, and facilitate communication between teams and their staff.
Participate in recruiting new staff and train and assure staff competencies in partnership with the Human Resources Business Partner and Ambulatory Manager or Director.
Conduct performance management, including formal reviews, goal setting, and ongoing coaching and feedback; make performance rating and merit recommendations with the manager or director.
Provide input into budget and other resource requests.
Participate in direct patient care as assigned and in accordance with competencies.
Perform people-management responsibilities, which may include employee engagement, recruitment, performance management, and development.
Provide care appropriate to the patient population and as described in applicable policies and procedures.