Supermarket Refrigeration Service Technician - Asheville, NC

RD&S•Charlotte, NC

1d•Hybrid

About The Position

This role involves performing scheduled and contract maintenance on commercial/light industrial refrigeration systems, primarily in supermarket facilities. The technician will also assist with installations, equipment start-ups, and commissioning. A key aspect of the job is building strong client relationships, providing recommendations for service and equipment replacement, and ensuring accurate service reporting for billing purposes. The position requires a strong commitment to safety, integrity, teamwork, respect, and excellence, aligning with the Kelvin Group's core values.

Requirements

High School Diploma
Commercial Refrigeration experience, preferably in supermarkets.
Must complete all required safety and equipment training to perform the services the company offers to clients.
Must possess excellent customer service skills and have a strong drive to learn and grow in the refrigeration service field.
Travel up to 90% locally in the service branch area with a company vehicle. This includes from home to jobs sites and to/from the service branch for materials/supplies.
Will be trained/certified to operate a lull, scissor lift and forklift truck
EPA certification is required
OSHA 10 hour certification
A valid driver’s license is required

Nice To Haves

Technical/trade school certificate in refrigeration.
Advanced education within IR 1-19/ CR 1-20 modules.
OEM equipment start-up and maintenance training preferred (additional will be provided)

Responsibilities

Executes routine maintenance, contractual planned maintenance contract work, and emergency service work independently or with apprentice assistance.
Completes service reports for planned service and maintenance contracts as necessary for Service Supervisor and Coordinator follow-up action.
Support customers with commercial/industrial refrigeration system and equipment troubleshooting, including control systems, for facility refrigeration system issues. Work on split and parallel rack systems holding 80 plus lbs. of refrigerant, chillers, packaged units, and control systems.
Ability to work with tablet-based service ticket software system to complete service tasks assigned in daily Work Orders (WO).
Prepare and submit all time / Work Order reports daily, including accurate notes/reporting of follow-up needs and new materials required for follow-up work.
Ensure Service Coordinator has proper information to complete Work Orders for client billing in an accurate and timely manner, including all receipts for chargeable or reimbursable expenses for the Work Order.
Communicate with Service Supervisors and Service Managers to resolve open issues at customer sites in a timely manner.
Be dignified, courteous, clean and in company provided apparel when working in / at client facilities or when otherwise interacting with the clients.
Maintain current licenses required to perform the specified service.
Perform other duties as required by service leads and service manager.
Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.