2027 Summer Internship (US) - People Service Center

Zebra Technologies • Lincolnshire, IL

3d • $25 - $33 • Hybrid

About The Position

This internship prepares students for entry into the business world by providing an understanding of the functions of Zebra Technologies and insight into a potential career with the company. Interns receive training, hands-on experience, social and professional development activities, and a professional mentor relationship.

The People Service Center is the operational hub for HR administration, employee support, and transactional excellence. As part of People Shared Services, it supports employee lifecycle processes, regulatory compliance, and efficient HR support for employees, managers, and external partners across regions.

The intern will help develop AI-driven tools for the People Service Center. Work includes building Gemini prompts or agents to guide specialists through complex, non-standard HR cases, prototyping an interactive case playbook, and creating prompt templates for empathetic, accurate, policy-compliant draft responses. The development work is intended to reduce ticket handling times and improve employee satisfaction.

The role requires hybrid work, with three days per week in the Lincolnshire, Illinois office.

Requirements

• Currently enrolled in an undergraduate or MBA degree program in Human Resources, Management, Business, or a similar field.
• Anticipated graduation date between May 2027 and May 2028.
• Authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

• Strong analytical skills.
• Ability to write clear, step-by-step documentation and knowledge-base articles.
• Strong written and verbal communication skills.
• Adaptability and learning agility, including willingness to learn quickly, embrace new tools or methods, and thrive in a dynamic, fast-paced environment.
• Basic proficiency in Microsoft Office tools such as Excel, Word, and PowerPoint, and basic familiarity with technology solutions.
• Commitment to ethical behavior and confidentiality.

Responsibilities

• Build AI prompts or agents using Gemini to guide agents through complex, non-standard cases.
• Develop AI-driven tools to support daily People Service Center operations.
• Prototype an interactive AI-powered case playbook with step-by-step guidance for specialists handling complex, non-standard HR cases.
• Develop optimized prompt templates to generate empathetic, accurate, and policy-compliant draft responses.
• Establish the groundwork for reducing ticket handling times and improving employee satisfaction.

Benefits

• Summer Fridays, as applicable with the team.
• 30+ social and professional events in 12 weeks.
• Global immersion with teams and interns.
• Intern allowance, when applicable.
• Healthcare, wellness, inclusion networks, and continued learning and development offerings.
• Community service days, traditional insurances, compensation, parental leave, employee assistance program, and paid time off offerings depending on the country where the employee works.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern