2027 Summer Internship (US) - People Service Center

Zebra Technologies • Lincolnshire, IL

1d • Hybrid

About The Position

Zebra’s summer internship program prepares students for entry into the business world by providing an understanding of the functions of the organization. Interns receive training and hands-on experience, participate in social and professional development activities, and have a professional mentor. The People Service Center (PSC) is the central operational hub for HR administration, employee support, and transactional excellence. As part of People Shared Services, it streamlines the employee lifecycle, supports regulatory compliance, and provides efficient HR support to employees, managers, and external partners.

The intern will help develop AI-driven tools for the PSC. This includes building Gemini prompts or agents to guide specialists through complex, non-standard HR cases; prototyping an interactive case playbook; and creating prompt templates for empathetic, accurate, policy-compliant draft responses. The work aims to reduce ticket handling time and improve employee satisfaction. The position requires hybrid work, with three days per week in the Lincolnshire, Illinois office.

Requirements

• Currently enrolled in an undergraduate or MBA degree program in Human Resources, Management, Business, or a similar field.
• Anticipated graduation date between May 2027 and May 2028.
• Authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

• Strong analytical skills.
• Ability to write clear, step-by-step documentation and knowledge-base articles.
• Strong written and verbal communication skills.
• Ability to learn quickly, embrace new tools or methods, and thrive in a dynamic, fast-paced environment.
• Basic proficiency with Microsoft Office tools, such as Excel, Word, and PowerPoint, and basic familiarity with technology solutions.
• Commitment to ethical behavior and confidentiality.

Responsibilities

• Build AI prompts or agents using Gemini to guide agents through complex, non-standard HR cases.
• Develop AI-driven tools to support daily operations.
• Prototype an interactive AI-powered case playbook with step-by-step guidance for complex HR cases.
• Create optimized prompt templates to generate empathetic, accurate, and policy-compliant draft responses.
• Support efforts to reduce ticket handling time and improve employee satisfaction.

Benefits

• Summer Fridays, as applicable with the team.
• 30+ social and professional events in 12 weeks.
• Global immersion with teams and interns.
• Intern allowance, when applicable.
• The company describes its broader rewards program as including healthcare, wellness, inclusion networks, continued learning and development, community service days, traditional insurance, compensation, parental leave, an employee assistance program, and paid time off, depending on the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern