Summer Hospitality Internship Program

Great Wolf Lodge•Grand Mound, IA

5d•Onsite

About The Position

The Summer Hospitality Internship Program is a 10-week immersive experience designed to accelerate career readiness by providing hands-on experience in the day-to-day operations of Great Wolf Lodge, a leading hospitality and entertainment brand. The program offers real mentorship and a direct pathway to full-time opportunities. Interns will deliver exceptional service by embodying the company's values: We Are One Pack, We Improve Everyday, and We Get It Done with Care.

Requirements

High School diploma or equivalent.
Currently enrolled in an associate degree or bachelor's degree program during the internship.
Available to complete a minimum of a 10-week program (End of May to Early August).
Experience utilizing basic math skills (add, subtract, multiply, divide).
Excellent written and verbal communication skills.
Ability to read, write, and interpret instructional documents.
Flexibility regarding scheduling (evenings, weekends, holidays).
Unrestricted work authorization in the US.
Successful completion of a criminal background check and drug screen.

Nice To Haves

Pursuing a bachelor's degree in hospitality, business, or a related field.
Previous experience demonstrating strong customer service.
Ability to multi-task and prioritize a variety of tasks with minimal direction.
Previous experience with cash transactions and Point of Sale systems.
Proven teamwork skills.
Enthusiastic and energetic.

Responsibilities

Enhance Guest Experience: Greet and engage guests, maintain professional presentation, respond promptly to inquiries, and escalate issues to leadership.
Safety: Follow all safety guidelines, company procedures, and asset protection protocols; participate in required safety and emergency training; report incidents or hazards; maintain organized, clean work areas.
Operations: Perform duties outlined in the department-specific job description for the assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage); maintain regular, dependable attendance and punctuality.
Program Responsibilities: Engage in cross-departmental job shadows, collaborate with intern cohort on a group project, complete required learning, actively participate in networking events, and take ownership of professional development.