Summer Hospitality Internship Program

Great Wolf Lodge•Grapevine, TX

3d•Onsite

About The Position

This 10-week Summer Hospitality Internship Program at Great Wolf Lodge is designed to accelerate career readiness by immersing interns in the day-to-day operations of a leading hospitality and entertainment brand. It offers hands-on experience, real mentorship, and a direct pathway to full-time opportunities. Interns will deliver exceptional service by embodying the company's values: We Are One Pack, We Improve Everyday, and We Get It Done with Care.

Requirements

High School diploma or equivalent
Currently enrolled in an associate degree or bachelor's degree program during the internship
Available to complete a minimum of a 10-week program (End of May to Early August)
Experience utilizing basic math skills (add, subtract, multiply, divide)
Excellent written and verbal communication skills
Ability to read, write, and interpret instructional documents
Flexibility regarding scheduling (evenings, weekends, holidays)
Unrestricted work authorization in the US
Successful completion of a criminal background check and drug screen

Nice To Haves

Pursuing a bachelor's degree in hospitality, business, or a related field
Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic

Responsibilities

Enhance Guest Experience: Greet and engage guests, maintain professional presentation, respond promptly to inquiries, and escalate issues to leadership.
Safety: Follow all safety guidelines, company procedures, and asset protection protocols; participate in required safety and emergency training; report incidents or hazards; maintain organized, clean work areas.
Operations: Perform duties outlined in the department-specific job description for the assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage); maintain regular, dependable attendance and punctuality.
Program Responsibilities: Engage in cross-departmental job shadows, collaborate with intern cohort on a group project, complete required learning, actively participate in networking events, and take ownership of professional development.