Summer Hospitality Internship Program

Great Wolf Lodge•Ledyard, CT

1d•Onsite

About The Position

The Summer Hospitality Internship Program is a 10-week immersive experience designed to accelerate career readiness by exposing interns to the day-to-day operations of Great Wolf Lodge, a leading hospitality and entertainment brand. The program offers hands-on experience, mentorship, and a potential pathway to full-time opportunities. Interns will deliver exceptional service to families by embodying the company's values: We Are One Pack, We Improve Everyday, and We Get It Done with Care.

Requirements

High School diploma or equivalent
Currently enrolled in an associate degree or bachelor's degree program during the internship
Availability to complete a minimum 10-week program (End of May to Early August)
Experience utilizing basic math skills (add, subtract, multiply, divide)
Excellent written and verbal communication skills
Ability to read, write, and interpret instructional documents
Flexibility regarding scheduling (evenings, weekends, holidays, opening/closing shifts)
Unrestricted work authorization in the US
Successful completion of a criminal background check and drug screen

Nice To Haves

Pursuing a bachelor's degree in hospitality, business, or a related field
Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic

Responsibilities

Enhance Guest Experience: Greet and engage guests, maintain professional presentation, respond promptly to inquiries, and escalate issues to leadership.
Safety: Follow all safety guidelines, company procedures, and asset protection protocols; participate in required safety and emergency training; report incidents or hazards; maintain organized, clean work areas.
Operations: Perform duties outlined in the department-specific job description for the assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage); ensure regular, dependable attendance and punctuality.
Program Responsibilities: Engage in cross-departmental job shadows, collaborate on a group project presentation to leadership, complete required learning modules, actively participate in networking events, and take ownership of professional development.