Summer 2027 Intern - MA Communications Quality and Vendor Oversight
About The Position
This shared summer internship supports the Medicare Advantage Communications Quality and Vendor Oversight teams. The intern will gain hands-on experience reviewing member communications, supporting quality assurance, assisting with vendor contracts and performance oversight, and contributing to process-improvement projects. The role involves collaboration with teams across the organization and develops practical skills in communication, project management, data analysis, and problem-solving. The intern supports reviews of communications, documentation, processes, and vendor performance against approved requirements, contractual obligations, company policies, and applicable healthcare regulations. They help track quality findings and vendor performance, identify trends and risks, maintain documentation, support issue resolution and corrective actions, and contribute to special projects that improve operational effectiveness and the member experience. The intern also completes general internship assignments, presentations, meetings, and customer inquiries while maintaining confidentiality and professionalism. Work is performed in an office setting with no unusual hazards. The position is expected to work full-time during normal business hours for the summer. Employment is available to begin between mid-May and mid-June.
Requirements
- Be a sophomore, junior, or senior as of the end of the spring term, or be enrolled in an applicable graduate program.
- Have a cumulative grade point average of 3.0 or better as of the most recent grading period.
- Be able to work full-time during normal business hours during the summer.
- Be available to begin employment between mid-May and mid-June.
- Be currently enrolled and active in an educational degree program that aligns with the company's businesses.
- Have excellent oral and written communication skills.
- Have excellent working knowledge of computers and company-standard software.
- Be able to proofread documents for spelling, grammar, and punctuation.
- Be able to perform necessary mathematical computations.
- Be able to understand the consequences of situations and notify appropriate individuals to support decision-making.
- Be able to exchange information clearly and concisely, present ideas, and report facts and other information.
- Be able to establish workflows, manage multiple projects, meet deadlines, and maintain composure under workload or deadline pressure.
- Be able to maintain confidentiality.
Nice To Haves
- Previous work experience is preferred.
- Internet research experience is strongly preferred.
Responsibilities
- Evaluate communications, documentation, processes, and vendor performance against approved requirements, contractual obligations, company policies, and applicable healthcare regulations.
- Review Medicare Advantage member communications and vendor-related materials for inaccuracies, inconsistencies, compliance concerns, and process gaps.
- Track and analyze quality findings, vendor activities, and performance metrics to identify trends, root causes, risks, and opportunities for corrective action.
- Support process-improvement initiatives to strengthen controls, improve vendor and communication workflows, reduce errors, and prevent recurring issues.
- Help validate that identified issues and required corrections are resolved before communications, deliverables, or other materials are finalized.
- Maintain accurate quality-review and vendor documentation, performance reporting, process maps, job aids, and control materials.
- Collaborate with communication owners, vendors, subject-matter experts, operational teams, and other business partners to resolve issues and improve end-to-end processes.
- Participate in special projects related to communication accuracy, vendor performance, regulatory readiness, operational effectiveness, and member experience.
- Prepare and deliver presentations on assigned topics.
- Attend unit, departmental, and corporate meetings as assigned.
- Manage multiple deadlines and complete miscellaneous assignments as assigned.
- Use company software applications to complete assignments.
- Maintain confidentiality and respond to internal and external customer inquiries.
- Demonstrate punctuality, professionalism, a positive attitude, learning, and personal and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
