Summer 2027 Intern - MA Communications Quality and Vendor Oversight

Blue Cross Blue Shield of Michigan•Detroit, MI

About The Position

This summer intern supports the MA Communications Quality and Vendor Oversight teams, gaining hands-on experience reviewing member communications, supporting quality assurance, assisting with vendor contracts and performance oversight, and contributing to process-improvement projects. The intern collaborates with teams across the organization and develops practical skills in communication, project management, data analysis, and problem-solving. The role supports quality assurance and vendor oversight by evaluating communications, documentation, processes, and vendor performance against approved requirements, contractual obligations, company policies, and applicable healthcare regulations. It includes reviewing Medicare Advantage member communications and vendor-related materials for inaccuracies, inconsistencies, compliance concerns, and process gaps that could affect operations or the member experience. The intern tracks and analyzes quality findings, vendor activities, and performance metrics to identify trends, root causes, risks, and opportunities for corrective action. The intern also supports process-improvement initiatives, validates that issues and required corrections are resolved before materials are finalized, and maintains quality-review and vendor documentation, performance reporting, process maps, job aids, and control materials. The role involves collaboration with communication owners, vendors, subject-matter experts, operational teams, and other business partners, as well as participation in special projects related to communication accuracy, vendor performance, regulatory readiness, operational effectiveness, and member experience. Other duties include preparing and delivering presentations, attending assigned meetings, responding to internal and external customer inquiries, using company software, managing multiple deadlines, maintaining confidentiality, and completing assignments professionally. Work is performed in an office setting with no unusual hazards. The estimated compensation range is $18 to $33; the job description notes that actual compensation depends on internal equity, skills and professional experience, geographic location, market, and other factors.

Requirements

Be a sophomore, junior, or senior by the end of the spring term, or be enrolled in an applicable graduate program.
Have a cumulative GPA of 3.0 or better as of the most recent grading period.
Be able to work full-time during normal business hours for the summer.
Be available to begin employment between mid-May and mid-June.
Be currently enrolled and active in an educational degree program aligned with the company's businesses.
With proper education credentials, no experience is necessary.
Excellent oral and written communication skills.
Excellent working knowledge of computers and company-standard software.
Ability to proofread documents for spelling, grammar, and punctuation.
Ability to perform necessary mathematical computations.
Ability to understand the consequences of various situations and make appropriate individuals aware for decision-making.
Ability to exchange information clearly and concisely and present ideas, facts, and other information.
Ability to establish workflows, manage multiple projects, meet deadlines, and maintain composure under workload or deadline stress.
Ability to maintain confidentiality.

Nice To Haves

Previous work experience is preferred.
Internet research experience is strongly preferred.

Responsibilities

Evaluate communications, documentation, processes, and vendor performance against approved requirements, contractual obligations, company policies, and applicable healthcare regulations.
Review Medicare Advantage member communications and vendor-related materials to identify inaccuracies, inconsistencies, compliance concerns, and process gaps.
Track and analyze quality findings, vendor activities, and performance metrics to identify trends, root causes, risks, and opportunities for corrective action.
Support process-improvement initiatives to strengthen controls, improve vendor and communication workflows, reduce errors, and prevent recurring issues.
Validate that identified issues and required corrections are resolved before communications, deliverables, or other materials are finalized.
Maintain quality-review and vendor documentation, performance reporting, process maps, job aids, and control materials.
Collaborate with communication owners, vendors, subject-matter experts, operational teams, and other business partners to resolve issues and improve end-to-end processes.
Participate in special projects that strengthen communication accuracy, vendor performance, regulatory readiness, operational effectiveness, and the member experience.
Prepare and deliver presentations on assigned topics.
Attend unit, departmental, and corporate meetings as assigned.
Manage multiple deadlines and complete miscellaneous assignments as assigned.
Use company software applications to complete assignments and maintain confidentiality.
Respond to internal and external customer inquiries.
Demonstrate punctuality, professionalism, a positive attitude, learning, and personal and professional growth.