Subscription Operations Specialist

Connection•Merrimack, NH

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Requirements

Basic computer knowledge with ability to operate keyboard for data entry.
Advanced Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and creating pivot tables.
Advanced Microsoft Office skills to include creating presentations and creating documents in Word to include advanced formatting.
Attention to detail in composing, keying, and proofing professional business materials.
Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company.
An understanding of sales or recurring billings and operations with ability to reconcile vendor usage reports and invoices, follow and improve processes within vendor segments while maintaining set controls.
Process change agent with ability to identify process improvements and system enhancements in a changing environment.
An understanding of various business processes and workflows as they relate to recurring billing activities, company policies and procedures and financial reporting.
Intermediate reasoning skills with ability to define problems, collect data, establish facts, and draw valid conclusions.
Basic working knowledge of recurring billings operation processes and procedures with ability to advise.
Adaptable with ability to switch tasks based on shifting priorities.
Analytical with ability to draw conclusions from data, systematic and rational.
Articulate with ability to express oneself clearly and professionally in written and oral communication.
Conceptual with ability to conceive mentally, formulate ideas, use imagination to achieve results.
Decisive with ability to make a prompt determination and substantiate decision if challenged.
Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy.
Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
Self-directed with the ability to work independently or as part of a team, prioritize and meet fixed service levels.
Team player with ability to support the team and fill in as needed to get the work done.

Responsibilities

Oversees the lifecycle operations of the recurring billing business within the organization.
Works closely with Finance and other internal teams to help determine revenue recognition based on established company controls for an assigned multi- million-dollar recurring billing segment(s).
Assists in the development of processes and documentation for vendors variable cost payment options.
Ensures that the customer contracts meet vendor requirements for variable payments to mitigate Company Liability.
Maintains personal knowledge of vendor contracts and manage variable payment options to meet vendor program and company audit compliance which limits liability to both the customer and Connection in terms of revenue loss, inability to sell vendor programs and associated fines.

Benefits

supportive teammates and a rewarding career
great benefits
total rewards package that provides financial, emotional, and physical resources for you and your family
compensation
401k plans
medical insurance
free therapy visits
mental health coaching and tools
meditation resources
generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days