Sr. Director, Subscription Services & Market Operations

Perch Energy•Boston, MA

1d•Remote

About The Position

Perch Energy is seeking a Senior Director of Subscription Services and Market Operations, reporting to the Chief Operating Officer. This role oversees the management of utility partnerships, subscription sizing, bank management, and project compliance for all projects, states, and utility programs. The ideal candidate will play a crucial part in ensuring the company meets key business objectives and must have refined people leadership and time management skills. This role is highly visible throughout the organization and interfaces with the Operations Leadership team and key decision makers to ensure that the management of portfolios are optimized for high performance, increased annual recurring revenue (ARR), and contribution margin. The role may be elevated to Vice President of Subscription Services and Market Operations depending on the applicant’s experience.

Requirements

Bachelor's Degree in Economics, Energy, Finance, Business or Administration or a closely related degree.
4+ years of Community Solar experience, preferably in Subscription Management, or Enrollments, Billing, Underwriting, QC or Onboarding
Must be able to demonstrate high competency in cost and usage based - sizing, and bank optimization strategies, with strong subscription management expertise specifically in Oregon, Virginia, Illinois, Massachusetts, New York, and New Mexico
Must have strong existing utility relationships or liaisons in key markets and possess knowledge of Anchor, Large Commercial, and LMI requirements in all market
Advanced MS Excel & Powerpoint is required.
Salesforce experience, data management, BI tools, and proficiency with SQL a plus.
Strong analytics skills, rigorous attention to detail is a must.
Solid presentation skills with high quality execution of deliverables
Proven track record of strong cross team collaboration
Ability to problem solve, find creative solutions, troubleshoot and build out best practices
Be flexible and excited to work in a fast-paced environment with evolving needs

Nice To Haves

Master’s degree considered a plus

Responsibilities

Lead & inspire a team of managers and analysts to deliver best in class subscription management and market operations services for our developer community
Identify areas of opportunity to streamline the business via Artificial Intelligence (AI)
Serve as the Subject Matter Expert for sizing & allocation, banking management, subscriber & project compliance across all markets
Establish best practices to achieve and maintain KPIs related to project fill rate, bank management, issue resolution, compliance and utilization
Collaborate closely with global employee network to ensure timely delivery of allocation submissions
Work cross functionally to ensure subscriber allocation to projects meet LMI criteria’s for IRA and ITC, and large offtake subscribers are aligned to creditworthiness and underwriting requirements
Collaborate with Sales & Onboarding to deliver and maintain min 98% portfolio fill rate
Refine and redeploy enhanced utility engagement & issue resolution processes to support faster resolution of data and allocation issues
Collaborate with Policy, Legal and Compliance to standardize compliance management processes, and to maintain compliance with general operations, filing deadlines, and responsiveness to regulatory agencies
Maintain Subscription Management Handbook, ensuring timely updates to reflect external or internal changes to policies and procedures
Ensure effective Bank Management execution on a monthly and seasonal basis, where applicable
Serve as a key stakeholder for ongoing migration and ingestion of large community solar portfolios
Lead team of skilled managers and analyst through due diligence for prospective M&A or portfolio transfer opportunities
Work closely with the Chief Operating Officer to simply and standardize processes across Operations