Subscription & Print Operations Associate

Schneps Services LLC•Mineola, NY

21h•$22 - $25•Onsite

About The Position

This role is responsible for the Company’s subscription management and print circulation across all of its subscription publications. This role handles subscription operations, print logistics, vendor communications, and internal coordination, ensuring efficiency, accuracy, and growth across the print portfolio.

Requirements

High school diploma required; Associate's or Bachelor's degree preferred.
1-2 years of experience in subscription management, circulation, customer service, or a related administrative role, ideally within publishing or media preferred.
Strong data entry and database accuracy skills; comfortable managing large volumes of subscriber records, mailing lists, and reporting.
Experience with subscription/circulation management platforms (SimpleCirc experience a plus); proficiency in Google Drive, Microsoft Excel, CRM, and general office software.
Familiarity with print production and mailing/postal requirements (e.g., USPS periodicals mail, annual filings) is a plus.
Strong attention to detail and organizational skills; clear written and verbal communication for customer service and vendor coordination; ability to manage multiple deadlines across print schedules; problem-solving and follow-through on subscriber and vendor issues.
Works well and communicates effectively with team members.

Nice To Haves

Experience in the media or publishing industry
Familiarity with print circulation or subscription platforms
Basic understanding of digital media and marketing
Prior experience leading projects or coordinating across teams

Responsibilities

Manage subscriptions and the subscriptions platform for all print publications, ensuring accurate tracking, payments, fulfillment, renewals, removing returned mailing addresses, and overall reporting. Work collaboratively with and assist general admin with phone support and email support as needed.
Maintain and update database of subscribers by keeping all contact information — email, phone number, and mailing address — current and accurate in the SimpleCirc/Monday or any other platform as needed. Properly file and organize mailing labels in Drive, and log all subscriber phone calls along with any other relevant updates to ensure a complete, reliable record.
Serve as the central point of contact for all subscription-related inquiries, ensuring efficient routing and resolution within two (2) business days. Provide any issues, concerns, and successes in weekly updates regarding customer service for the previous week.
Communicate with the printer and post office for all required documentation and related circulation issues, including processing weekly mailing lists and managing print orders including office copies, promotional copies, and community guides. Communicate with the post office, ensure annual reports are filed, and mail is picked up. Liaise with printing plant(s) and post offices to ensure timely delivery of publications.
Develop and implement strategies to grow paid print subscriptions and increase overall circulation, achieving growth goals as set by management.
Maintain a comprehensive, organized library of publication copies across all Long Island publications and special issues.
Coordinate with editorial, production, sales manager, and design teams, ensuring subscription promotional covers are published in alignment with print schedules and standards.
Ensure promotional mailing lists are de-duplicated and updated so current subscribers do not receive promotional covers. Monitor and track the mailing list to ensure residents receive an equal number of sample copies each year.
Provide your manager with a weekly report, every Monday, detailing revenue, subscriber growth/decline, and any issues that need to be addressed from the previous week’s subscription activities.
Other Duties: As assigned by Management