Sub

Excel Fitness•Norfolk, VA

4d•Onsite

About The Position

The Sub Team Player works assigned shifts at a Planet Fitness club based on their submitted availability and business needs. Sub Team Players must submit an availability form upon hire, provide an updated form at least seven days before an availability change, and respond to shift offers within 24 hours. They are expected to work at least five hours per month and no more than 20 hours per week. Employment may be terminated for failing to meet minimum scheduling requirements, not actively working within the previous 60 calendar days, or declining three consecutive shifts they indicated they could work. The role supports club operations, cleanliness, member service, safety, cash handling, inventory, promotions, and compliance. The position is part-time and nonexempt. Work hours are assigned during normal club operating hours and may include mornings, evenings, weekends, or overnights; schedules may change based on business needs. The position has no supervisory responsibilities and requires no travel.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone. Uncertified employees may complete CPR/AED training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must meet the stated physical demands, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Submit a Sub Availability Form upon hire and submit a new form at least seven days before an availability change.
Maintain reasonable communication with club management and respond within 24 hours to shift offers to accept or decline.
Perform assigned work shifts to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere, conduct club walkarounds, perform assigned cleaning or related tasks, and reinspect completed tasks.
Stay proficient in using the Planet Fitness mobile app, including its content and updates.
Complete required training to work safely and efficiently; keep required certifications and training courses up to date.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial supplies for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and other outreach activities.