Sub

Excel Fitness•Cedar Hill, TX

5d•Onsite

About The Position

The Sub Team Player works shifts assigned according to availability and business needs in a Planet Fitness club. The position maintains club cleanliness and atmosphere, supports members and prospective members, helps enforce club policies, and assists with day-to-day operations. Sub Team Players must submit an availability form upon hire and provide an updated form at least seven days before a change. They must respond to shift offers within 24 hours and work at least four hours per month, up to 20 hours per week. Employment may be terminated for failing to meet minimum scheduling requirements, not actively working within 60 calendar days, or declining three consecutive shifts previously marked as available. This is a part-time, nonexempt position with no set schedule. Shifts are scheduled during normal club operating hours and may include mornings, evenings, weekends, or overnight hours, with hours subject to change based on business needs. The role has no supervisory responsibilities and expects 0% travel. The work takes place in a fitness club, where noise may regularly be loud.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees may complete training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Submit a Sub Availability Form upon hire and submit a new form at least seven days in advance when availability changes.
Maintain reasonable communication with club management and respond within 24 hours to shift offers to accept or decline.
Perform assigned work to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere; conduct club walkarounds, complete cleaning or related tasks, and reinspect those tasks.
Stay proficient in using and understanding the Planet Fitness mobile app and its updates.
Complete required training to operate safely and efficiently, and keep required certifications and training current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and point-of-sale systems.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate recommendations for inventory orders to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
Assist the GM and represent the company at community events and outreach activities.