Stylist (Retail) (Part-time)

Mejuri•New York City, NY

5d•Onsite

About The Position

A Stylist at Mejuri delivers an exceptional, personalized shopping experience and acts as a trusted advisor to customers. Stylists create a warm, welcoming environment, use product knowledge and storytelling to help customers find jewelry that resonates with them, and contribute to sales, conversion, and customer satisfaction goals. They support customer experience standards, retail operations, merchandising, and a positive team environment.

Requirements

Ability to connect authentically and warmly with customers and make them feel comfortable.
Strong verbal communication and active listening skills.
Ability to learn and retain product knowledge and use it to suggest and style products for customers.
Ability to think critically and find solutions in the moment to meet customer and business needs.
Ability to meet and exceed performance indicators, including SPH, conversion, NPS, AOV, and UPT.
Strong attention to detail, organizational skills, and initiative.
Ability to work on the sales floor for extended periods.
History of contributing to a positive team working environment.

Responsibilities

Lead by example and help communicate, train, and uphold Mejuri’s Steps of Selling to maintain the quality of the in-store customer experience.
Promote services such as piercing and engraving, and support positive customer experiences.
Participate in back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, following packaging and delivery standards.
Maintain the organization of back-of-house areas, including display and sellable inventory, packaging, and supplies.
Use or learn point-of-sale systems and other retail technology.
Help mitigate internal, external, and administrative product loss.
Identify and escalate opportunities, gaps, risks, roadblocks, and inefficiencies to store leadership or appropriate teams.
Support Mejuri visual merchandising, cleanliness, and functionality standards.
Help maintain display forms, graphics, furniture, and décor, and report missing or damaged display tools.
Build healthy relationships with colleagues and contribute to a positive, engaging work environment.
Follow company policies and compliance practices.
Meet and exceed key performance indicators, including SPH, conversion, NPS, AOV, and UPT.
Pay attention to customer feedback and trends and share insights with management.