Stylist (Retail) (Part-time)

Mejuri•Palo Alto, CA

10d•Onsite

About The Position

A Stylist at Mejuri delivers a personalized in-store shopping experience as a trusted customer advisor. The role combines expert product knowledge, styling, and storytelling to help customers find jewelry that suits them, while supporting sales, conversion, and customer satisfaction. Stylists create a warm, welcoming environment and embody Mejuri’s values and service standards. The Stylist supports customer experience, store operations, merchandising, and a positive team environment. This includes promoting services, helping fulfill orders, maintaining organized back-of-house areas, supporting visual presentation and fixture upkeep, and identifying issues for store leadership. The position is part-time and onsite. The stated base pay range is $19.00–$21.00 per hour, based on experience and qualifications.

Requirements

Ability to connect with customers authentically and warmly.
Strong verbal communication and active listening skills.
Ability to learn and retain product knowledge and use it to suggest and style products for customers.
Ability to think critically and find solutions in the moment.
Ability to meet and exceed key performance indicators, including SPH, conversion, NPS, AOV, and UPT.
Ability to notice customer feedback and trends and share insights with management.
Strong attention to detail, organization, and initiative.
Ability to work on the sales floor for extended periods.
History of participating in and contributing to a positive team working environment.

Responsibilities

Lead by example in delivering and validating the in-store customer experience, and communicate, train, and uphold the team’s expectations for Mejuri’s Steps of Selling.
Ensure positive customer experiences and promote services such as piercing and engraving.
Support in-store sales, phone sales, and BOPIS through order fulfillment, packaging, and delivery processes as needed.
Maintain organization of back-of-house areas, including display and sellable inventory, packaging, and supplies.
Use or learn point-of-sale systems and other retail technology.
Help mitigate internal, external, and administrative product loss.
Identify and escalate opportunities, gaps, risks, roadblocks, and inefficiencies to store leadership or appropriate teams.
Uphold Mejuri’s visual presentation, cleanliness, and functionality standards.
Help validate the condition of display forms, graphics, furniture, and decor, and report missing or damaged display tools.
Build healthy relationships with colleagues and contribute to a positive, engaging work environment.
Follow company policies and compliance practices related to employee relations.
Connect authentically and warmly with customers, listen actively, and provide product knowledge and styling recommendations.
Use critical thinking to find solutions that meet customer and business needs.
Work toward key performance indicators, including SPH, conversion, NPS, AOV, and UPT.
Pay attention to customer feedback and trends, and share insights with management.
Contribute to a positive team environment and maintain an organized, detail-oriented approach.