Stylist (Sales Associate)

Cole Haan•Bluffton, SC

About The Position

At Cole Haan, the Stylist (Sales Associate) inspires confidence through style by delivering customer-focused styling and shopping experiences. The role acts as a trusted advisor, fit expert, and brand ambassador, using the company’s “#RUOBSESSED?” Selling Program and “Step Into Style” approach to understand customer needs, provide product education, and make personalized recommendations. The Stylist helps customers find products suited to their lifestyle and everyday needs while building confidence, loyalty, and support for store sales and goals. The position contributes to personal sales and key performance goals, store initiatives, customer relationships, and daily store operations. It also supports a collaborative, inclusive, customer-focused environment and upholds Cole Haan’s standards, policies, and brand experience.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations across product categories and head-to-toe solutions suited to their lifestyle and individual style.
Address customer concerns, overcome objections, and recommend solutions aligned with customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put the customer first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.