Stylist (Sales Associate)

Cole Haan•Destin, FL

About The Position

At Cole Haan, a Stylist (Sales Associate) is a customer-focused sales professional, trusted advisor, fit expert, and brand ambassador. The role brings Cole Haan’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The Stylist delivers personal sales and key performance results, builds customer relationships, and supports store initiatives and business objectives. They provide styling guidance across product categories, create head-to-toe recommendations, address customer questions and concerns, and stay informed about seasonal collections, product innovations, features, and fashion trends. The position also supports store operations, including shipment receiving and processing, sales-floor replenishment, Enterprise Order Management (EOM) omnichannel processing, visual merchandising, housekeeping, and compliance with operational, loss prevention, health, and safety procedures. The role is part-time and requires flexible availability, including nights, weekends, and holidays as business needs require. Physical requirements include standing for extended periods, repetitive movements, bending, reaching, squatting, climbing ladders, moving throughout the sales floor, and regularly lifting, pushing, or pulling up to 25 pounds and occasionally up to 50 pounds.

Requirements

Customer-first mindset and interest in style, versatility, and helping customers feel confident in their choices.
Demonstrated ability to build rapport and lasting customer relationships.
Curiosity, enthusiasm, and desire to learn about customers’ lifestyles, needs, and style preferences.
Ability to confidently provide style guidance and wardrobe-building recommendations and thoughtfully address customer questions or objections.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced retail environment.
Flexible availability, including nights, weekends, and holidays as business needs require.
Ability to operate POS systems and perform basic retail operations.
Must be at least 16 years of age.
Reliable transportation or demonstrated reliable attendance.
Ability to accept feedback for individual development and make performance corrections at the direction of store management.
Ability to stand for extended periods and perform repetitive movements.
Ability to bend, reach, squat, climb ladders, and move throughout the sales floor.
Ability to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand and uphold Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions.
Address customer concerns and objections and recommend products suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Build customer loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.