Stylist (Sales Associate)

Cole Haan•Sevierville, TN

About The Position

At Cole Haan, the Stylist (Sales Associate) is a customer-focused sales professional, trusted advisor, fit expert, and brand ambassador. The role brings the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence and loyalty while supporting store sales and goals. The Stylist delivers personal sales and performance results, provides personalized styling and product guidance, and builds lasting customer relationships. The role also supports store leadership and daily operations, including visual merchandising, shipment processing, replenishment, omni-channel orders, housekeeping, and adherence to operational, loss-prevention, health, and safety procedures.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule that may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and offer personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand and uphold its standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions suited to their lifestyle and style.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.