Style Guide

Indochino • Town of Cheektowaga, NY

1d • $17 - $18

About The Position

The Style Guide supports showroom sales and customer experience by advising customers on product fit, styling, and customization, managing appointments and walk-in consultations, and helping customers select garments that meet their needs. The role conducts fittings and pinning sessions, coordinates customer requirements with tailors, and explains alteration processes and timelines. It also contributes to showroom operations through merchandising, inventory support, accurate recordkeeping, teamwork, and up-to-date product knowledge. The compensation range is $17–$18.

Requirements

• At least 1 year of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills, with a passion for delivering exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.

Responsibilities

• Meet or exceed individual daily and weekly sales targets and contribute to showroom sales goals, conversion rates, and average order value.
• Advise customers on product fit, styling, garments, and customization options; educate them about the brand, products, and tailoring processes.
• Manage customer appointments and walk-in consultations, providing personalized, professional, and timely service.
• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.
• Handle customer inquiries and resolve concerns professionally and with a solution-oriented approach.
• Conduct accurate fittings and pinning sessions, completing appointments and alterations-related processes efficiently and with attention to detail.
• Communicate customer requirements to tailors and set clear expectations about fittings, alterations, and delivery timelines.
• Keep the showroom clean, organized, and visually appealing in accordance with merchandising and display standards.
• Assist with receiving, organizing, and restocking merchandise; maintain accurate records of sales, alterations, and customer interactions.
• Collaborate with Style Guides, the Showroom Manager, and Team Leads to achieve showroom goals and support smooth operations.
• Participate in training sessions and team meetings; share feedback and ideas to improve showroom performance and customer satisfaction.
• Support new team members by sharing knowledge and best practices.
• Stay current on product offerings, fit options, tailoring techniques, menswear trends, and styling; communicate product and customization details accurately.

Benefits

• Collaborative and supportive team environment.
• Professional growth and opportunities for advancement.
• Opportunity to develop skills in a dynamic retail environment.
• Work for a customer-focused company that prioritizes exceptional service.
• Represent a leader in custom menswear offering innovative products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed