Style Guide
Indochino•New York, NY
•$17 - $19
About The Position
The Style Guide delivers personalized service and expert guidance to customers in the showroom, helping them select and customize garments while providing fittings and alteration support. The role contributes to individual and team sales goals, builds ongoing customer relationships, and supports an organized, visually appealing showroom. Style Guides collaborate with the Showroom Manager, Team Leads, tailors, and fellow team members to maintain a seamless customer experience and stay informed about products, promotions, and company updates.
Requirements
- At least 1 year of experience in retail or customer service, preferably in fashion or a customer-focused environment.
- Strong interpersonal and communication skills and a passion for exceptional customer service.
- Enthusiasm for menswear, fashion, and styling.
- Ability to collaborate in a team environment.
- Proactive problem-solving skills and a solution-oriented mindset.
- Strong attention to detail and organizational skills.
- Flexibility to work evenings, weekends, and holidays based on showroom needs.
- Proficiency with iOS and basic MS Office applications.
Responsibilities
- Meet or exceed daily and weekly individual sales targets and contribute to showroom sales goals, including conversion rates and average order value.
- Advise customers on product fit, styling, customization options, menswear trends, and tailoring processes.
- Manage appointments and walk-in consultations, providing personalized service and prompt support.
- Build long-term customer relationships by maintaining client profiles and conducting regular follow-ups.
- Assist customers in selecting and customizing garments, respond to inquiries, and resolve concerns professionally.
- Conduct accurate garment fittings and pinning sessions, coordinate with tailors, and communicate alteration requirements and timelines to customers.
- Keep the showroom clean, organized, and visually appealing in accordance with merchandising and display standards.
- Assist with inventory tasks, including receiving, organizing, and restocking merchandise.
- Maintain accurate records of sales, alterations, and customer interactions.
- Collaborate with showroom colleagues to support smooth operations and achieve showroom goals.
- Participate in training sessions and team meetings; share feedback, ideas, knowledge, and best practices with the team.
- Stay current on product offerings, fit options, and tailoring techniques, and communicate product details accurately.
Benefits
- Professional growth and opportunities for advancement.
- Collaborative and supportive team environment.
- Opportunity to represent an innovative custom menswear brand.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
