Style Guide

Indochino Showroom • Cherry Hill Township, NJ

1d

About The Position

The Style Guide helps customers shop for custom menswear by providing personalized sales and styling advice, conducting fittings, and explaining customization and tailoring processes. The role contributes to individual and showroom sales goals while delivering a professional, memorable customer experience.

Style Guides support showroom operations by maintaining merchandise displays, assisting with inventory, and keeping accurate records. They work closely with the Showroom Manager, Team Leads, fellow Style Guides, and tailors to support customer needs and showroom performance. The position also involves keeping current on products, fit options, tailoring techniques, and menswear trends.

Requirements

• At least 1 year of experience in retail or customer service, preferably in fashion or another customer-focused environment.
• Strong interpersonal and communication skills and a passion for exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency with iOS and basic MS Office applications.

Responsibilities

• Meet or exceed daily and weekly individual sales targets and contribute to showroom performance metrics, including conversion rates and average order value.
• Advise customers on product fit, styling, garments, and customization options; manage appointments and walk-in consultations.
• Build and maintain customer relationships through detailed client profiles and regular follow-ups.
• Deliver a seamless customer experience, answer inquiries, resolve concerns, and provide timely support.
• Help customers select and customize garments, and explain the brand, product offerings, tailoring process, and alteration timelines.
• Conduct accurate fittings and pinning sessions, complete appointments efficiently, and communicate customer requirements to tailors.
• Maintain a clean, organized, and visually appealing showroom in accordance with merchandising and display standards.
• Assist with receiving, organizing, and restocking inventory, and maintain accurate records of sales, alterations, and customer interactions.
• Collaborate with showroom colleagues to support smooth operations and showroom goals.
• Participate in training sessions and team meetings, share feedback and best practices, and support new team members.
• Stay current on product offerings, fit options, tailoring techniques, and menswear trends; communicate product and customization details accurately.

Benefits

• Collaborative and supportive team environment where contributions are valued.
• Professional growth and opportunities for advancement.
• Opportunity to represent an innovative custom menswear brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed