Garden Guide

DENVER BOTANIC GARDENS INC•Denver, CO

11h•Onsite

About The Position

Denver Botanic Gardens, founded in 1951, is a leading botanical garden in the United States, recognized for its water conservation efforts. It is accredited by the American Alliance of Museums and features extensive living plant, natural history, and art collections, alongside temporary art exhibitions. The Gardens is a 24-acre urban sanctuary offering unique family experiences, world-class exhibitions, education, and plant conservation research. The Gardens' mission is to bring plants to people, guided by core values of Sustainability, Diversity, Relevance, and Transformation. Denver Botanic Gardens is seeking a Seasonal Garden Guide to join the Membership, Visitor and Volunteer Services Department.

Requirements

Understands Denver Botanic Gardens safety policies and procedures and perform tasks as required including but not limited to evacuations and other emergency situations.
Ability to be on feet for long periods of time.
Ability to effectively capture the attention of large groups / crowds and make themselves heard over background noise.
Champion and promote the Garden’s vision, mission, and brand while working in the Gardens.
Proactively assess visitors’ needs to ensure highest quality of customer service is met.
Proactively seeks to be knowledgeable about all DBG horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
Ability to maintain stability under pressure and able to deal well with stressful situations.
Ability to be flexible and willing to modify plans, when necessary, throughout the shifts.
Ability to work a flexible schedule: this job mainly covers evenings, weekends and/or holidays.
Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
Ability to work overtime as necessary.
Must be a positive representative of the Gardens both internally and externally at all times.
Must work with respect and cooperation at all times with fellow employees and the public.
Must be committed to working safely at all times.
High school diploma / GED and/or combination of education and equivalent experience is required.

Nice To Haves

Minimum of 1 year of experience in customer service experience working in a museum/cultural environment or similar type organization preferred.

Responsibilities

Ensures visitors have a positive garden experience by providing excellent customer service for visitors attending special events such as Blossoms of Light through pro-active pleasant and courteous service.
Provides friendly greeting and orientation.
Answers frequently asked questions.
Manages lines and directs visitors to designations and along pathways.
Ensures all visitors remain on designated pathways.
Handles visitor complaints and provides appropriate solutions, directing complaints to management as needed.
Maintains ongoing and consistent knowledge of Blossoms of Light event to respond to visitor inquiries appropriately and accurately.
Enforces policies and handles difficult situations while remaining poised, respectful, and diplomatic.
Provides assistance with questions related to the Gardens and/or Denver Metro area.
Follows Denver Botanic Gardens procedures to respond to and report suspicious activity and accidents, injuries, lost families, and other hazardous situations.
Follows established communication and radio procedures, guidelines, and policies.
Acts as a positive role model.
Assists with event entry and exit.
Assists Visitor Experience staff, Visitor Services staff, Event Staff and Security staff to ensure a positive and safe event.
Is committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.