Style Guide

Indochino • Boston, MA

2h • $17 - $19

About The Position

The Style Guide supports showroom sales and customer experience by advising customers on menswear, styling, garment fit, and customization. The role manages appointments and walk-in consultations, builds customer relationships through client profiles and follow-ups, and works toward individual and team sales goals.

The position also conducts fittings and pinning, communicates alteration requirements to tailors, and helps customers understand fitting processes and delivery timelines. Additional duties include maintaining showroom presentation and inventory, keeping accurate records, collaborating with showroom colleagues, and staying current on products, fit options, tailoring techniques, and menswear trends.

Requirements

• At least 1 year of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills and a passion for exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.

Responsibilities

• Meet or exceed daily and weekly individual sales targets and contribute to showroom sales metrics, including conversion rates and average order value.
• Advise customers on product fit, styling, customization options, menswear trends, and tailoring processes.
• Manage customer appointments and walk-in consultations, providing personalized service and timely support.
• Build long-term customer relationships by maintaining client profiles and conducting follow-ups.
• Deliver a seamless shopping experience, handle inquiries, and resolve customer concerns professionally.
• Conduct fittings and pinning sessions, complete appointments efficiently, and maintain attention to detail and quality standards.
• Communicate customer requirements to tailors and explain fitting processes, alteration expectations, and delivery timelines.
• Keep the showroom clean, organized, and visually appealing in accordance with merchandising and display standards.
• Assist with inventory receiving, organization, and restocking.
• Maintain accurate sales, alteration, and customer interaction records.
• Collaborate with Style Guides, the Showroom Manager, and Team Leads to achieve showroom goals and support smooth operations.
• Participate in training sessions and team meetings; share feedback, ideas, knowledge, and best practices with colleagues and new team members.
• Stay informed about product offerings, fit options, and tailoring techniques, and communicate product details accurately.

Benefits

• Collaborative and supportive team environment where contributions are valued.
• Professional growth and skill development, with opportunities for advancement.
• Opportunity to represent a leader in custom menswear with innovative products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed