Style Guide

Indochino • Houston, TX

1d

About The Position

The Style Guide provides personalized customer service and sales support in the showroom, helping customers select and customize menswear and ensuring their garments meet expectations for fit and comfort. The role includes advising customers on product fit, styling, customization, brand offerings, and tailoring processes; managing appointments and walk-in consultations; conducting fittings and pinning; and coordinating customer requirements with tailors.

The Style Guide contributes to individual and team sales goals, maintains customer profiles and records, and follows up with clients. The position also supports showroom operations through merchandising, inventory tasks, and collaboration with colleagues. The role calls for staying current on products, fit options, tailoring techniques, and menswear trends, and for working evenings, weekends, and holidays as showroom needs require.

Requirements

• At least 1 year of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills and a passion for exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.

Responsibilities

• Meet or exceed daily and weekly individual sales targets.
• Advise customers on product fit, styling, and customization options.
• Manage customer appointments and walk-in consultations, providing personalized service.
• Contribute to team showroom goals, including conversion rates and average order value.
• Build customer relationships by maintaining client profiles and conducting follow-ups.
• Uphold customer service standards and provide a seamless shopping experience.
• Help customers select and customize garments, respond to inquiries, and resolve concerns professionally.
• Provide timely in-the-moment assistance and educate customers about the brand, products, and tailoring processes.
• Conduct fittings and pinning sessions, ensuring garments meet customer expectations for fit and comfort.
• Manage appointments efficiently and complete fittings and alterations in a timely manner.
• Communicate customer requirements to tailors and explain fitting processes, alteration expectations, and delivery timelines.
• Maintain attention to detail during fittings and uphold quality standards.
• Keep the showroom clean, organized, and visually appealing in accordance with merchandising and display standards.
• Assist with receiving, organizing, restocking, and other inventory management tasks.
• Maintain accurate sales, alteration, and customer interaction records.
• Collaborate with team members to support showroom operations and the customer journey.
• Work with Style Guides, the Showroom Manager, and Team Leads to achieve showroom goals.
• Participate in training sessions and team meetings about products, promotions, and company updates.
• Share feedback and ideas to improve showroom performance and customer satisfaction.
• Support new team members by sharing knowledge and best practices.
• Stay current on product offerings, fit options, tailoring techniques, and menswear trends.
• Communicate product details and customization options accurately to customers.

Benefits

• Collaborative and supportive team environment.
• Professional growth and opportunities for advancement.
• Opportunity to develop skills in a dynamic retail environment.
• Opportunity to represent a leader in custom menswear and its products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed