Studio Sales and Guest Service Specialist
About The Position
Chapter Aesthetic Studio in Tonawanda, New York, is seeking a warm, driven Studio Sales & Guest Experience Specialist to serve as a central part of the guest experience. The role combines hospitality, consultative sales, and studio operations to build guest relationships, provide a premium experience, and help guests begin and continue personalized treatment plans while supporting studio growth. The specialist welcomes guests, leads consultations, explains services and purchasing options, and supports membership and package sales, rebooking, and guest retention. The role also handles front-desk operations, guest follow-up, recordkeeping, coordination with clinical providers and studio leadership, events and promotions, and keeping the studio clean and ready for guests. This is a full-time, hourly position with a starting rate of $18 or more, based on experience, plus an incentive structure that can increase earning potential. The studio describes its culture as people-first and collaborative, and offers training and development, employee discounts on services and retail products, and opportunities to grow into leadership roles across its expanding studio network.
Requirements
- At least 1 year of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting; the posting states 1–3+ years.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality and excellent communication skills.
- Comfort using scheduling systems, CRM platforms, and POS software.
- Organization and adaptability in a fast-paced environment.
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome each guest with warmth, professionalism, and enthusiasm.
- Lead consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests about services, memberships, packages, retail products, and financing options.
- Support studio performance through membership and package sales, rebooking, and guest retention.
- Follow up with guests by calls, texts, and emails to build loyalty and convert interest into appointments.
- Manage front-desk operations, including scheduling, check-in and check-out, phone calls, and payment processing.
- Partner with clinical providers and studio leadership to ensure a seamless guest experience.
- Maintain accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing efforts.
- Help keep the studio clean, organized, and ready for guests.
Benefits
- Training and development from day one and beyond.
- Employee discounts on services and retail products.
- Opportunities for leadership growth across the expanding studio network.
- Incentive structure that can increase earning potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
