Studio Sales and Guest Service Specialist
About The Position
Chapter Aesthetic Studio in Fayetteville, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to serve as a central part of the guest experience. The position combines hospitality, consultative sales, and studio operations. The Specialist builds guest relationships, provides a premium experience, and helps guests begin and continue personalized treatment plans while contributing to studio growth. The role includes welcoming guests, consulting with them about their goals, explaining treatment and purchasing options, and supporting studio performance through sales, rebooking, and retention. It also involves front-desk operations, guest follow-up, coordination with clinical providers and studio leadership, and maintaining a clean, organized studio. Chapter Aesthetic Studio is described as a premier aesthetic care provider and part of TAG – The Aspen Group. TAG supports independent healthcare practices operating more than 1,300 locations in 45 states through six consumer healthcare brands. The company describes its purpose as bringing better healthcare to more people and states that it is an Equal Opportunity Employer.
Requirements
- 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality and excellent communication skills.
- Comfort with scheduling systems, CRM platforms, and POS software.
- Organization and adaptability in a fast-paced environment.
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome every guest with warmth, professionalism, and genuine enthusiasm.
- Lead consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests on services, memberships, packages, retail products, and financing options.
- Drive studio performance through membership and package sales, rebooking, and guest retention.
- Follow up with guests through calls, texts, and emails to build loyalty and turn interest into appointments.
- Manage front-desk operations, including scheduling, check-in and check-out, phones, and payment processing.
- Partner with clinical providers and studio leadership to maintain a seamless guest experience.
- Keep accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing efforts.
- Help keep the studio clean, organized, and guest-ready.
Benefits
- Training and development from day one and beyond.
- Employee discounts on services and retail products.
- Opportunities for growth and leadership across the expanding studio network.
- Incentive structure that increases earning potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
